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    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.
    Please refer to our knowledge base FAQ if you face difficulty in update.
    Or get in touch with us at any of the other support channels –

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

    Mike supported this idea  · 
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    Mike commented  · 

    GTX 970m, Win 10, Illustrator 21.1.0 (64bit), Nvidia driver 385.41

    If the discrete Nvidia GPU is active for Illustrator, then outline mode does not work.

    Expected result: selecting outline from the view menu (or using ctrl+Y) will change the display to outline view, and then toggle back again.

    Actual result: The displayed image becomes unresponsive (e.g. cannot pan, zoom) and does not change to outline view. The menu item (view>outline) text changes to read 'GPU preview CTRL+Y', which is directly above the actual GPU preview toggle (CTRL+E).

    If the the GPU is set to integrated, the program behaves as expected, with the exception of the menu item text changing in this instance as well.

    I have only encountered this issue on a laptop with discrete and integrated GPUs - it has not happened on a desktop without integrated GPU.

    Video file attached to show the difference.

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