Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
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Spacebar not working as quick Pan / Hand tool Spacebar has stopped working as hand tool as of 2018 update.
347 votesHi,
Thanks for the information provided to the Illustrator team.
We are able to reproduce this issue at our end and the engineering team is currently isolating this issue further to get to the root cause.With Best Regards,
Illustrator Team -
Increase size of anchor points / handles Anchor points and handles are hard to grab.
On denser displays the problem is amplified.
Hard to grab using stylus.148 votesWe have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 22.1.
Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.htmlWarm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
Adobe. Make It an Experience. -
Selection tolerance for selecting handles Selection tolerance does not work for handles selection. You need to be very precise to select them. When smart guides are on, it works, but not when they are off.. For my type of work it's better to work without smart guides.
84 votes -
Blob Brush changes size after undo operation Illustrator CC 2017.1.0
-I Select blob brush on 2pt.
-draw a bit with it
-Hit undo and the blob brush suddenly changes to a much larger size even though it says 2pt in the menu
-The only way to get it back is to go to Blob brush menu, select 1pt hit ok, then go back to blob brush menu and select 2pt again.I expect that when I hit undo the blob brush will stay the correct size
It changes size every time I hit undo
71 votesCompleted (Comments Open) ·
AdminAvinash Singh Kotwal
(Sr. Product Manager, Adobe Illustrator)
responded
I am happy to share that we have fixed this bug in our latest release – 23.0.6 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
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Missing center handles for extending lines Missing the center handles for all lines, unable to extend lines properly (without scaling them) unless I switch to direct selection tool, which is a pain.
61 votesI am glad to update that this issue was fixed in 23.1 release.
Thank you for all the feedback.
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Direct Selection tool does not work on text anchors.... For some reason I can no longer select text by anchor using the direct selection tool. If I use the Regular selection tool it acts as it did before the update but the direct selection tool does not.
61 votesWe have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.2
Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.htmlWarm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
Adobe. Make It an Experience. -
Shift hold (Constrain angle) within gradient use not working When I shift hold a gradient now it doesn't snap (constrain angle) in Illustrator. I've checked my general settings and constrain angle is set to 0°... have I missed something? Version 23.0
39 votesWe have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.2
Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.htmlWarm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
Adobe. Make It an Experience. -
Smart Guides not working I have smart Guides enabled and Snap to Point enabled. Neither are working. Frustrating.
Ai CC 22.0.1
39 votesI am closing the ticket due to lack of response.
Please get in touch with us at sharewithai@adobe.com or any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here. -
Blob Brush leaves temporary marks When I'm moving around the cursor, without pressing any buttons, and have the Blob Brush tool selected I get these marks. They disappear if I switch to the selection tool.
39 votesWe have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 22.1.
Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.htmlWarm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
Adobe. Make It an Experience. -
Brush Pressure exceeds set size/variation When drawing with the brush in CC 2018, the brush size of the stroke can exceed the set size and variation. For instance, If I have a brush size of 3 and variation 3, when drawing pressing very hard, the stroke size will go above 3 pts. in CC 2017 the brush stroke was limited to brush size.
34 votesCompleted (Comments Open) ·
AdminIllustrator Engineering
(Software Engineer, Adobe Illustrator)
responded
Hi All,
As per the investigation done by the engineering team , the issue is not a bug , but an expected scenario.
Variation means that it should go both above and below the set size. So a 3pt stroke with 3pt variation will draw from 0 to 6 pt.
Kindly reach out to us incase you have any queries .
Regards,
Aishwarya G Gadodia
Illustrator Team -
Objects rotating when trying to transform or move When manipulating shapes, the cursor will try and rotate the object. I will try and grab a handle to transform the shape and the object rotates. I have to zoom into the object in order to stop it from rotating despite the cursor showing the correct tool. For example if I want to make a simple box longer, I'll put my cursor over the middle handle on the left side of the box. My cursor will change from an arrow to the one with arrows facing away from each other. The moment I press my mouse the object will immediately…
30 votes -
Rotate tool Alt click and Wacom tablet Hey :)
I use illustrator CC 2017.I use my Wacom intuos for almost everything since it is easier and I am comfortable to it than using mouse.
I use Rotate tool to copy objects in circle with a center point.( Select Rotate tool, Hold Alt and click to choose the center of the object) .
When I use wacom tablet to achieve this, the Center point keeps floating with the mouse pointer. I have to use my mouse to click to set a center point.
I have used it in multiple computers and with other wacom devices too. I…27 votesThank you for reporting the issue. We have added the issue to our backlog.
With Best Regards,
Raghuveer Singh -
Locked background objects unlocking/moving when using lasso selection tool When I select using the LASSO tool, on screen shows the correct points have been selected, but when I then try to move just these selected points, Illustrator also moves the LOCKED background objects underneath. This error does not happen when I select using other tools. This is clearly a bug!
25 votesHi,
Thanks for reporting this issue, Illustrator team really appreciate this.
We are able to reproduce this issue in house and investigating it further.
Regards
Ankit Goyal -
Gradient Annotator tool bug on Groups Gradient Annotator tool is not visible for some objects but it is for others. See screen shot: visible on the rectangle, but when I edit the gradient of the compound shape, the annotator is not visible.
25 votesI am happy to share that we have fixed this bug in our latest release – 24.3.0 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
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Keyboard commands for zoom and hand tool don't work. Illustrator CC 2018 running on High Sierra. The keyboard command for the zoom and hand tools doesn't always work. Quitting and restarting the application does't resolve the issue. I have to restart my machine to restore functionality. It's seems to be be an entirely random issue.
22 votesHi ,
Thanks for reporting the issue . Unfortunately we are not able to reproduce this issue. Could you kindly provide the following information to help us nail this down :
1. Machine details which can be found by :
WIN : Go to settings and Click on System and Click on About . In Windows Specifications , machine details can be found .
MAC : Choose Apple menu > About This Mac.2. Version of Illustrator .
3.Kindly rename your Preferences folder placed in below location and share this folder with us .
MAC: /Users//Library/Preferences/Adobe Illustrator Settings//
WIN: C:\Users\\AppData\Roaming\Adobe\Adobe Illustrator Settings\Kindly share the above with us in a Zip file at sharewithai@adobe.com. Please mention the title of this issue as the subject of the mail.
Regards,
Ankit Goyal
Illustrator team -
Corner Anchor Points become Smooth in 24.1 Draw a straight line.
Add Anchor points twice
Use the Delete Anchor Point Tool to removwe the middle one.
The adjoining Anchor point become smooth instead of staying Corner (as in previous versions).
See also: https://community.adobe.com/t5/illustrator/anchor-point-glitch-during-removing-unnecessary-anchor-points-adobe-illustrator-24-1/m-p/10936870?page=121 votesI am happy to share that we have fixed this bug in our latest release – 24.1.2 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
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Rotate Tool flickering objects under transform - 22.0.1 (OSX 10.13.1)
- Drawing some element (dosen't matter what), selecting the rotate-tool, trying to rotate the element while holding shift.
- being able to rotate in fixed angles.
- flickering element, no control over rotation (see video)
20 votesCompleted (Comments Open) ·AdminAvinash Singh Kotwal
(Sr. Product Manager, Adobe Illustrator)
responded
I am happy to share that we have fixed this bug in our latest release – 23.0.6 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
-
Illustrator plays a <ding> sound when trying to move objects I am attempting to move a vector object from one side to the next using my mouse. While selected, I attempt to move the object with my mouse and I am hearing a "ding" (as if there is a message pop up) and nothing. The object will not move (The layer is not locked), and there is no error message. The object will only move with the keyboard keys. Please help! I recently upgraded to CC2018.
19 votesCompleted (Comments Open) ·AdminAvinash Singh Kotwal
(Sr. Product Manager, Adobe Illustrator)
responded
I am happy to share that we have fixed this bug in our latest release – 23.0.6 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
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Shape of the tip of the stroke changes when it is "Outline Stroke" or "Expand" New bugs for Illustrator CC 22.0.1.
- make Path Line(pen tool), set Stroke Weight, set Round Cap
- use "Outline Stroke" in "Path" menu in "Object" menu" (or "Expand" in "Object" menu")
- confirm result
The state of the start point or the end point changes from before processing.
Attach screenshot of Japanese version.It does not happen in CC 2017.
18 votes -
delete anchor point tool selecting bottom object When two anchors of different objects are layered on top of one another, the delete anchor point tool will always select the bottom object, whether I have the top object selected or not. The add anchor point tool and direct selection will select the top object, but I want to be able to delete the anchor from the top object without having to go into isolation mode. This wasn't the case in the previous version.
17 votesHi ,
Thanks for reporting this issue, Illustrator team really appreciate this.
Unfortunately we are unable to reproduce this issue in house, Kindly help Illustrator Team to nail this issue down further:
Kindly provide us with below information .
Mac:-
1. /Users//Library/Preferences/Adobe Illustrator 25 Settings
2. /Users//Library/Preferences/Adobe
Windows :-
1. C:\Users\\AppData\Roaming\Adobe\Adobe Illustrator 25 Settings
2. C:\Users\\AppData\Roaming\Adobe\Adobe Illustrator.
Copy the folders present at above location and mail them to us at sharewithai@adobe.com
Since this is not a generic issue that we can reproduce at our end, we might need someone to look into your machine to figure out what is going on here.
If yes, then please do let us know (sharewithai@adobe.com) about your available time so that I can schedule a remote screen sharing session accordingly.
Our time zone is IST (+5:30 GMT).We are available between 8.00 am to 8.00 pm IST.Thanks & Regards,
Adobe…
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