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Mark Fogarty

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  1. 166 votes
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    308 comments  ·  Illustrator Bugs » Performance  ·  Flag idea as inappropriate…  ·  Admin →

    Gentle Reminder 2:

    Apologies for the inconvenience that has been caused by Illustrator’s performance on your system.

    To isolate this issue further, will it be possible for you to join an online session with Illustrator team so that we can nail down this issue further after analysing it on your system.

    Please drop an email about your time availability (so that we can share you the session link) at sharewithai@adobe.com

    With Best Regards,
    Raghuveer Singh
    Illustrator Team

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    Mark Fogarty commented  · 

    We are noticing significant slow down on Illustrator 2020 on Mac, with activity monitor showing Illustrator using 140% and above of the CPU, this can be when doing minor things, panning the canvas or moving an item etc. We also work with ESKO plugins and have completely ruled these out as having any issues/cause of the slow down, as we have tested Illustrator without ESKO and still getting exactly the same. This is not however all the time, it is quite intermittent, which is extremely annoying as it is very difficult to pinpoint exactly what you have done to cause the issue. The fact for us was 2018 was the only real stable version that everyone was using, however some have now moved to Catalina and 2018 is not supported (Thanks Adobe!!), 2019 is clearly no better, still laggy and crashes are through the roof. I have one mac here that is a clean mac (fresh OS install) and Illustrator 2020 will not open at all - crash report sent off to Adobe and heard nothing back from them - Great customer service.

    I think the best thing Adobe can do is concentrate on getting a single version (2020) to work properly without trying to add loads of new features. We deserve to have a product that actually works as it is supposed to.

    Saying that, the Free Distort Tool is well overdue for a refresh, it was the most pointless tool Adobe created!!

    Just get this sorted!

  2. 96 votes
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    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 22.1.
    Please refer to our knowledge base FAQhttps://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

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    Mark Fogarty commented  · 

    I have updated to latest version and still getting this message.

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