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    Anna commented  · 

    I am a student using Illustrator for the first time in several years. While completing my assignment last week I was poking around, trying different tools and combinations of tools. I inadvertently performed a series of commands that led to a really great, and to me previously unknown result that wasn't described in my textbook.

    Using ctrl+Z in this situation wouldn't be helpful since I want to find out what I did, not undo it.

    I looked up a history panel for Illustrator in the hopes that I could accomplish this, but instead found a rather angry thread regarding Illustrator's lack of history panel.

    As a side note, I have been reading through the forums on several topics and have been really put off by the responses of Adobe staff members. They have been curt, sometimes overtly rude or passive aggressive, and have made me far less willing to participate in forum threads because I don't want to receive an unpleasant response when I ask for help.

    I did my due-diligence - this appears to have been company culture since at least 2008. The general feeling I got from the threads is that Adobe is defensive first, feels its customers are irritating, that the company knows best, and that if you have a problem, it's your fault not theirs.

    I realize writing this will probably earn me a negative response, but I've had such unpleasant mental connections of Adobe forming for the past few weeks that I felt I should say something.

    Thank you for taking the time to read my vote.

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