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1. AI displays the START SCREEN on opening the file and the document view do not switches (refreshes) the file content.

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   192 comments  ·  Illustrator (Desktop) Bugs » Launch  ·  Delete…  ·  Admin →
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   Resolved (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

   Thank you all for reporting this issue and providing us your valuable feedback.

   What we have found out so far is that this issue can happen in multiple workflows. For clear tracking, validation and closure. We will closing this thread for given below two scenarios which we believe are fixed now:

   1)Double click any Ai file to launch Illustrator
   2)Placing files in Illustrator via Bridge.

   For two other scenarios that we know of that can cause this, we have created a separate thread :https://illustrator.uservoice.com/forums/601447-illustrator-bugs/suggestions/39220189-ai-displays-the-start-screen-on-opening-the-file-a .If you are encountering the below mentioned issues with latest Version (24.0.1 on Mac and Win), then please vote on newly provided User voice thread and provide Test File via File→Package, Video and steps via dropping email at sharewithai@adobe.com along with this thread link so that we can identify and fix the root cause.

   1. On opening a file in Illustrator the START SCREEN do not gets dismissed and the file’s content is not visible.
   2. While working on a file and opening a new one the document view sticks to the old file and do not switches to the new file artwork.

   Please remember to update graphic driver. We are also seeing cases where updating graphic card driver fixes the issue. You can update your driver via https://helpx.adobe.com/illustrator/kb/illustrator-gpu-performance-driver-update.html .

   With Best Regards,
   Ankit Goyal
   Illustrator Team

   Thank you all for reporting this issue and providing us your valuable feedback.

   What we have found out so far is that this issue can happen in multiple workflows. For clear tracking, validation and closure. We will closing this thread for given below two scenarios which we believe are fixed now:

   1)Double click any Ai file to launch Illustrator
   2)Placing files in Illustrator via Bridge.

   For two other scenarios that we know of that can cause this, we have created a separate thread :https://illustrator.uservoice.com/forums/601447-illustrator-bugs/suggestions/39220189-ai-displays-the-start-screen-on-opening-the-file-a .If you are encountering the below mentioned issues with latest Version (24.0.1 on Mac and Win), then please vote on newly provided User voice thread and provide Test File via File→Package, Video and steps via dropping email at sharewithai@adobe.com along with this thread link so that we can identify and fix the root cause.

   1. On opening a file in Illustrator the START SCREEN do… more

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   Anonymous commented  ·  Jul 30, 2018  ·  Edit…  ·  Delete…

   When I open .ai files in Illustrator, the layers load, and the file is supposedly open. But all I see is blank white space.

   I've tried restarting, locking and unlocking layers, turning layers on and off, playing with view zoom, etc. Sometimes I catch a brief visual glimpse of the content when rearranging file windows, but it quickly disappears.

   Windows 10, Illustrator CC, trying to open file.

   Save Submitting...
   Anonymous supported this idea  ·  Jul 30, 2018