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1. AI displays the START SCREEN on opening the file and the document view do not switches (refreshes) the file content.

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   192 comments  ·  Illustrator (Desktop) Bugs » Launch  ·  Delete…  ·  Admin →
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   Resolved (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

   Thank you all for reporting this issue and providing us your valuable feedback.

   What we have found out so far is that this issue can happen in multiple workflows. For clear tracking, validation and closure. We will closing this thread for given below two scenarios which we believe are fixed now:

   1)Double click any Ai file to launch Illustrator
   2)Placing files in Illustrator via Bridge.

   For two other scenarios that we know of that can cause this, we have created a separate thread :https://illustrator.uservoice.com/forums/601447-illustrator-bugs/suggestions/39220189-ai-displays-the-start-screen-on-opening-the-file-a .If you are encountering the below mentioned issues with latest Version (24.0.1 on Mac and Win), then please vote on newly provided User voice thread and provide Test File via File→Package, Video and steps via dropping email at sharewithai@adobe.com along with this thread link so that we can identify and fix the root cause.

   1. On opening a file in Illustrator the START SCREEN do not gets dismissed and the file’s content is not visible.
   2. While working on a file and opening a new one the document view sticks to the old file and do not switches to the new file artwork.

   Please remember to update graphic driver. We are also seeing cases where updating graphic card driver fixes the issue. You can update your driver via https://helpx.adobe.com/illustrator/kb/illustrator-gpu-performance-driver-update.html .

   With Best Regards,
   Ankit Goyal
   Illustrator Team

   Thank you all for reporting this issue and providing us your valuable feedback.

   What we have found out so far is that this issue can happen in multiple workflows. For clear tracking, validation and closure. We will closing this thread for given below two scenarios which we believe are fixed now:

   1)Double click any Ai file to launch Illustrator
   2)Placing files in Illustrator via Bridge.

   For two other scenarios that we know of that can cause this, we have created a separate thread :https://illustrator.uservoice.com/forums/601447-illustrator-bugs/suggestions/39220189-ai-displays-the-start-screen-on-opening-the-file-a .If you are encountering the below mentioned issues with latest Version (24.0.1 on Mac and Win), then please vote on newly provided User voice thread and provide Test File via File→Package, Video and steps via dropping email at sharewithai@adobe.com along with this thread link so that we can identify and fix the root cause.

   1. On opening a file in Illustrator the START SCREEN do… more

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   Betty Taylor commented  ·  Nov 25, 2018  ·  Edit…  ·  Delete…

   I've had this problem for a long time, but it's always been intermittent (which makes it very frustrating to try "fixes").

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   Betty Taylor commented  ·  Nov 20, 2018  ·  Edit…  ·  Delete…

   Same here, and for a lot of other people. See this over in the forum:
   https://forums.adobe.com/message/10761903#10761903

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   Betty Taylor supported this idea  ·  Jul 30, 2018
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   Betty Taylor commented  ·  Jul 30, 2018  ·  Edit…  ·  Delete…

   Same problem here.

   Illustrator CC 22.1
   Mac OS 10.12.6

   When I open a file, I can see the workspace but not the actual file.

   The file shows in the list at the bottom of the Window menu, but clicking on it does not reveal it.

   I can use Window>>Arrange>>Float in Window to reveal the document but the display remains messed up. There are no tabs visible (but they must be there, because I can click where they should be and change documents). Instead of tabs, I see the top half of the bar on the start screen with the AI icon on the left and my avatar on the right.

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