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    Thank you all for reporting this issue and providing us your valuable feedback.

    What we have found out so far is that this issue can happen in multiple workflows. For clear tracking, validation and closure. We will closing this thread for given below two scenarios which we believe are fixed now:

    1)Double click any Ai file to launch Illustrator
    2)Placing files in Illustrator via Bridge.

    For two other scenarios that we know of that can cause this, we have created a separate thread : .If you are encountering the below mentioned issues with latest Version (24.0.1 on Mac and Win), then please vote on newly provided User voice thread and provide Test File via File→Package, Video and steps via dropping email at along with this thread link so that we can identify and fix the root cause.

    1. On opening a file in Illustrator the START SCREEN do…

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    Anonymous commented  · 

    This is a HUGE problem!!! We cannot get our work done if files cannot be opened!! I am also having this exact problem with every ai file I try to open. Im on MAC Sierra 10.12.6. Also when I'm in InDesign and I try to edit an original AI file illustrator will open but the file does not! I'm going to call and ask for free service until this problem is resolved.

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