John Gettler

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  1. 798 votes
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    Dear Users,

    Hope you are well and safe during these uncertain times. We at Adobe wish you well.

    I am glad to announce that we have completed this feature in Beta and are actively seeking your feedback to help us understand if this feature meets your workflow needs.

    All the users who subscribed to our pre release program would have received an email from me to welcome you to our new Beta program. The new Beta program gives you access to the Large Canvas feature and also seeks your feedback through the survey link: https://www.surveymonkey.com/r/7ZDMD5L

    This survey link can also be accessed within the app.

    For everybody else, I would ask you to join our pre release program (https://www.adobeprerelease.com/beta/85A6F544-2705-49BD-8314-DD549C6A1713#) and we will give you access to the new beta program. We hope each one of you is able to try the new build and give us feedback.

    Look…

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  2. 639 votes
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    419 comments  ·  Illustrator Bugs » Performance  ·  Flag idea as inappropriate…  ·  Admin →

    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.1
    Please refer to our knowledge base FAQhttps://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

    John Gettler supported this idea  · 
  3. 87 votes
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    70 comments  ·  Illustrator Bugs » Document and Artboards  ·  Flag idea as inappropriate…  ·  Admin →

    We have a fix available and you should not have this issue if you have the following version of these Creative Cloud applications

    Please update to:

    • Illustrator (23.0.1)
    • Photoshop (20.0.1)
    • InDesign (14.0.1)
    • Bridge (9.0.1)
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    John Gettler commented  · 

    The solution or workaround to get working again is to trash this color preference file:

    This file:
    ACEConfigCache2.lst

    Located:
    /Users/yourusername/Library/Preferences/Adobe/Color

    You won't see the Library folder since it is hidden. To go into it choose Go to Folder... from the Go, Menu, and type in "Library" once you are in the yourusername folder.

    John Gettler supported this idea  · 

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