Skip to content

Laura Thies

← Adobe Illustrator

My feedback

2 results found

  1. White flickering screen: Illustrator 2019 gltches out video card in Macs with AMD Radeon R9 M390 2 GB graphics card...

    84 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    69 comments  ·  Illustrator (Desktop) Bugs » Rendering Issues (GPU, CPU)  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    An error occurred while saving the comment
    Laura Thies commented  · 

    The issue started just after updating to Mojave and CC 2019. it is not document related, it's illustrator in general. it doesn't seem to matter how complicated it is or the size of the file. for me it generally happens later in the work day like 2pm or later but not always. It has happened as early as 11:30 or so. It doesn't seem to be a specific action that triggers it but moving the mouse while it's flickering does make it worse. Yes my machine is the 27-inch later 2015 iMac with AMD Radeon R9 M3595 2GB. I am forced to use outlook for work, so yes it is always running while I'm working. If i could use something else i would. Outlook is garbage and has it's own set of issues, it does not let me open or view attachments but i believe that to be an unrelated issue.

    Laura Thies supported this idea  · 

  2. Can't finish previewing. Could not complete the requested operation.

    776 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    465 comments  ·  Illustrator (Desktop) Bugs » Rendering Issues (GPU, CPU)  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    Need More Info  ·  Adminaishwarya (Admin, Adobe Illustrator) responded

    Thanks for raising this. We've looked into this issue from our side, but we're unable to reproduce the issue internally so far.

    If you're still seeing it, could you help us with a few details so we can dig in further?

    • Are you still facing the issue? (yes / intermittent / no longer)
    • Machine configuration — OS and version, GPU, and Illustrator version/build
    • Reproduction rate — does it happen every time, or only sometimes?
    • A screen recording of the issue as it happens, if you can capture one
    • The AI file you were working with when the issue occurred (feel free to share a stripped-down/anonymised version if the original is confidential)

    If the issue is 100% reproducible on your machine, we'd be happy to set up a short debug session with you.


    Thanks for your patience and for helping us track this down.


    Warm regards,

    Aishwarya G Gadodia

    An error occurred while saving the comment
    Laura Thies commented  · 

    The newest patch is a fix for the can't finishing previewing or enough RAM error but i have noticed that the actions that i created keep breaking. They are simple actions no more than 3 steps. They work for a short time then they come up with an error that reads "Error-PARM can't complete the action"

    Laura Thies supported this idea  ·