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Hansel

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  1. Can't finish previewing. Could not complete the requested operation.

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    464 comments  ·  Illustrator (Desktop) Bugs » Rendering Issues (GPU, CPU)  ·  Admin →
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    Need More Info  ·  Adminaishwarya (Admin, Adobe Illustrator) responded

    Thanks for raising this. We've looked into this issue from our side, but we're unable to reproduce the issue internally so far.

    If you're still seeing it, could you help us with a few details so we can dig in further?

    • Are you still facing the issue? (yes / intermittent / no longer)
    • Machine configuration — OS and version, GPU, and Illustrator version/build
    • Reproduction rate — does it happen every time, or only sometimes?
    • A screen recording of the issue as it happens, if you can capture one
    • The AI file you were working with when the issue occurred (feel free to share a stripped-down/anonymised version if the original is confidential)

    If the issue is 100% reproducible on your machine, we'd be happy to set up a short debug session with you.


    Thanks for your patience and for helping us track this down.


    Warm regards,

    Aishwarya G Gadodia

    Hansel supported this idea  · 
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    Hansel commented  · 

    Congrats for the new update!

    Here the bugs I've found:

    - Sample text (that now shows your actual text, which is a great feature), but it just don't works every time, sometimes it gets slow to show your actual text other it appears the classic "sample"... This feature is quite useful, please check this!

    - From time to time (like 2-4 times a day) illustrator crashes and make a force quit.

    - Sometimes it says "not enough memory" and crashes (I have a 3.500€ iMac)

    - New gradient tool is awesome, but when you pick the color on the point you just created, that point blinks... Is not big deal, just to let you know.

    - I had one problem with the first window (where you search vastest project and paper sizes). It just went crazy a couple of times (super zoom so you couldn't do anything, very very very small window on left top corner so impossible to do something, etc)

    I used to leave open Photoshop, Safari, Slack, Upwork Chat, and Spotify.

    My iMac:

    2017 - Retina 5K 27"
    4,2Ghz Intel i7
    8GB 2400Mhz DDR4
    Radeon Pro 575 4MB
    Mojave.

    Thanks a mill!