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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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  1. 78 votes

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    157 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →

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    Hi,

    Thanks for reporting the issue .
    We have fixed the bug which was orignally reported but it seems some users are still facing the issue.

    We are not able to reproduce this issue in house now ,Kindly provide following info to nail down this issue:

    1)Kindly provide some video , Test file(Via File→Package) & some steps with which you are facing issue and share with us at ShareWithAI@adobe.com .

    2)Please try the below mentioned workaround and let us know if that helps:

    If you do not use custom Adobe PDF presets/joboptions or not heard of it then follow the below steps
    1. Navigate to user presets folder
    Win: appdata\Adobe\Adobe PDF\Settings
    Mac: ~/Library/Application Support/Adobe/Adobe PDF/Settings
    2. Rename the folder to “Settings old” and create a new empty folder “Settings” in the same place
    3. Launch Illustrator and check if you can save the document

    If you use custom…

  2. An unknown error occurred when saving AI file

    Since updating to 24.2 on our Macs people are intermittently getting "An unknown error occurred" when trying to save an AI file. We have found in those cases outlining all the fonts will let us save. We are using the latest version of Universal Type Client for our font management.

    47 votes

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    53 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →

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    Hi,
    Thanks for reporting this issue, Illustrator Team really appreciate this.
    We are unable to reproduce this issue in house. We need your help in getting this issue reproducible.
    Kindly provide some video and Test file(Via File→Package) with some steps with which you are facing issue and share with us in a zip file at sharewithai@adobe.com. Please mention the title of this issue as the subject of the mail.
    Please Also let us know if you have been using any 3rd Party plugin while facing this problem.

    Since this is not a generic issue that we can reproduce at our end, we might need someone to look into your machine to figure out what is going on here.
    If yes, then please do let me know about your available time so that I can schedule a connect session accordingly.
    Our time zone is IST (+5:30 GMT).We are available…

  3. Pasted/Embedded Images are disappearing

    1. 22.0.1 on MacOS 10.13.3
    2. Illustrator closes either through my action or an unexpected crash
    3. I expect all of the embedded files I've been working with to display on the canvas
    4. A handful of the images will appear, but almost everything that has been linked (then embedded) or pasted into the file only appears as an empty bounding box. The images will only reappear if I use the link panel to hunt for each file and place it again. 40 minutes into this, I don't even know if I'll be able to fix all of the images that I pasted into…
    38 votes

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    29 comments  ·  Other...  ·  Flag idea as inappropriate…  ·  Admin →

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    Hi,

    Apologies for the inconvenience caused to you due to this issue.
    Unfortunately we are not able to reproduce this issue. Could you kindly provide the following information to help us nail this down.

    When this issue occur please share the AID file with us without closing illustrator.
    1) If you are using Adobe Illustrator 2020 , Could you kindly share you AID file with us in a zip file. You would be able to find the AID file in preferences folder in the below location:

    MAC: /Users//Library/Preferences/Adobe Illustrator 24 Settings// DataRecovery/ (Kindly press Command + Shift + G and write ~/Library and ok and then go to preferences )
    Win: C:\Users\\AppData\Roaming\Adobe\Adobe Illustrator 24 Settings\ \x64\DataRecovery\

    Kindly share the above with us in a Zip file at sharewithai@adobe.com. Please mention the title of this issue as the subject of the mail.

    Regards,
    Ankit Goyal
    Illustrator Team

  4. Keyboard commands for zoom and hand tool don't work.

    Illustrator CC 2018 running on High Sierra. The keyboard command for the zoom and hand tools doesn't always work. Quitting and restarting the application does't resolve the issue. I have to restart my machine to restore functionality. It's seems to be be an entirely random issue.

    22 votes

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    41 comments  ·  Tools  ·  Flag idea as inappropriate…  ·  Admin →

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    Hi ,

    Thanks for reporting the issue . Unfortunately we are not able to reproduce this issue. Could you kindly provide the following information to help us nail this down :

    1. Machine details which can be found by :
    MAC : Choose Apple menu  > About This Mac.

    WIN : Go to settings and Click on System and Click on About . In Windows Specifications , machine details can be found .

    2. Version of Illustrator .

    3.Kindly rename your Preferences folder placed in below location and share this folder with us .
    MAC: /Users//Library/Preferences/Adobe Illustrator Settings//
    WIN: C:\Users\\AppData\Roaming\Adobe\Adobe Illustrator Settings\

    Kindly share the above with us in a Zip file at sharewithai@adobe.com. Please mention the title of this issue as the subject of the mail.

    Regards,
    Ankit Goyal
    Illustrator team

  5. 細線に対する線幅プロファイルが正常に適用されない

    macOS10.15.7/ver.26.3.1

    再現手順
    1. 10mm程度の線分を描画する。
    2. 線幅を0.41mmに設定し、線幅プロファイルをアーチ状(デフォルトプリセットの6番目)のものを適用する。
    3. 歪んだ状態で適用される。パスのアウトラインを行うと歪んだ状態でアウトライン化される。

    期待する結果
    ver.25の様に適用した線幅プロファイルが正常に適用される。

    実際の結果
    細線では線幅プロファイルが正常に適用されない。
    また、過去のバージョンで作成されたデータではデータを開いただけでは正常な表示となりますが、編集作業の影響で形状が歪みます。これは付近のオブジェクト操作の影響によって生じる場合もあり危険です。線幅と長さの比率に相関関係がありそうですが現象の特定には至っておりません。

    以下のコミュニティページもご参照ください。

    https://community.adobe.com/t5/illustratorフォーラム-discussions/線幅ツールで調整した十分な長さの線に対して-線幅を細くすると正しく表示されない/td-p/12956489

    21 votes

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    2 comments  ·  Strokes  ·  Flag idea as inappropriate…  ·  Admin →

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    Hi All,


    Thanks for reporting this issue . We are unable to reproduce the issue at our end and would require help from your side to debug this issue and do an in-depth investigation around the same.


    Please share the following details :

    • Machine\OS details
    • Files with which the issue is reproducible
    • A small recording of  the issue


    Warm regards,

    Illustrator Team

  6. Illustrator could only partially read this file

    When I load the first attached file in 24.0.1 (with Windows 10) it loads OK and I can edit it. When I save it and try to reload it in 24.0.1 it says Illustrator could only partially read this file. That's awful when Illustrator cannot read a file it has just saved.

    The layers (and sublayers) under ALL > WATERWAYS > A-B beginning with A have all gone missing when it reads in what it can. Other parts may be missing too.

    It works fine in 23.1. and I have had to revert to using that.

    I have lost a…

    21 votes

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    20 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →

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  7. SNAP TO POINT

    Illustrator 2020, Snap to point doesn't respond anymore.
    Even if it's clearly turned on in the "view" menu.
    It's getting pretty upsetting.

    16 votes

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    11 comments  ·  Snapping  ·  Flag idea as inappropriate…  ·  Admin →

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    Hi,
    Thanks for reporting this issue, Illustrator Team really appreciate this.
    We are unable to reproduce this issue in house. We need your help in getting this issue reproducible.
    Kindly provide some video and Test file(Via File→Package) with some steps with which you are facing issue and share with us in a zip file at sharewithai@adobe.com. Please mention the title of this issue as the subject of the mail.


    Thanks and Regards,
    Aishwarya G Gadodia
    Illustrator Team

  8. Paste in Place does not work properly

    So I'm having problems with the Paste in Place command, sometimes it works great when I Copy or Cut something and paste it on other artboards but most of the times it is not working properly, either what I copied o cut get outside the drawing area or it goes to a random place, and at first I thought I wasn't selecting the artboard but even with the artboard selected it falls anywhere. I'm running Illustrator CC 2019, on windows 10.

    15 votes

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    17 comments  ·  Other...  ·  Flag idea as inappropriate…  ·  Admin →

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    Hi,
    Thank you for reporting this issue. Illustrator Team really appreciate this.

    Can you help the Illustrator team to isolate this issue further?
    If yes, then please let me know the following:
    1) Is this Issue still happening on your machine in the latest version 25.2.1 ?
    2) If yes, kindly provide some video, Test file(Via File→Package), OS version of your machine & some steps with which you are facing issue and share with us at ShareWithAI@adobe.com in a Zip file.

    Please mention the title of this issue as the subject of the mail.

    Thanks and Regards
    Ankit Goyal

  9. Offset Path Won't Work

    I am using Adobe Illustrator CC 2018 and can't get negative offset path values to work. I am trying to create an offset path in the negatives in text that I have created outlines on. When I do positive numbers, the offset path gets bigger (as it should) When I do negative offset values, the object is duplicated but at the exact same size. I have tried using the offset path tool from both the 'object' and 'effect' tabs and neither is giving me results. I have also tried negative values ranging from -1 to -16,000... there is no change.

    14 votes

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    6 comments  ·  Tools  ·  Flag idea as inappropriate…  ·  Admin →

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    Hi Everyone,

    Can you please provide a screenshot or step-by-step details of what you are trying to do. I ask because it’s working fine for me (see attached screenshot; it’s quite possible that I misinterpreted what you are trying to achieve). Could it be that the negative offset you are applying is greater than the size of the object. In that case, it won’t work. Otherwise it should.

  10. Can't select or hide layers, AI instantly changes it back

    All was fine, until I discovered I can't change layers' visibility or lock them.
    Restart won't help. Please see animation attached and document shown.

    I remember I had this bug before but it somehow went away.

    14 votes

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    14 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →

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    Need More Info  ·  Anish Kumar responded

    Hi All,

    I am not able to reproduce this issue at my end. Would it be possible for you to share the file with me if it is happening in some file consistently? you can share it on sharewithai@adobe.com and tag me in the mail

    Thanks
    Anish

  11. font finder/Missing font box keeps loading and unable to activate missing fonts

    Find Font box not working. Example i am missing fonts and when i open that menu it shows the fonts used in the document but the missing ones just have a loading circle next to it and it never stops.

    Also the Missing font box. When i do have the fonts and want to Activate them they will never activate, It just loads for 10mins and stops with out loading the fonts.

    13 votes

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    7 comments  ·  Type, Fonts, Text  ·  Flag idea as inappropriate…  ·  Admin →

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    Need More Info  ·  Anish Kumar responded

    Hi All,

    We are not able to reproduce this issue at our end. Can you please let us know if you are still facing this issue? Also, is the Creative Cloud running fine on your machine when this issue happens?

    Thanks
    Anish

  12. Save/Save As doesn't work in Action

    1. Make a new document
    2. Record a new Action for Save (CMD+S) and Save As (Shift+CMD+S), stop Action
    3. Do something in the document - Draw the rectangle for example
    4. Play Save/Save As Action
    5. Close the document (Attention!!! No warning about Save Changes!!!)
    6. Open the document

    Result: Opened document doesn't contain the rectangle.
    That means nothing happened with this document while Play Actions

    Illustrator ver. 24.0.2
    It is the critical issue and my suggestion to downgrade Illustrator to 24.0.1, if you use "Save/Save as" and "Close" commands in Actions in your work

    12 votes

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    8 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →

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    Hi

    Apologies for the inconvenience caused to you due to this issue.
    We are unable to reproduce this issue at our end.

    Please help by providing the below information:
    1) Is it reproducible on the latest illustrator version 25.4.1?
    2) Kindly share some video, Action recorded script (.aia), the Test file(Via File→Package) & some steps with which you are facing the issue and share with us at
    ShareWithAI@adobe.com in a Zip file.

    Please mention the title of this issue as the subject of the mail.

    Thanks and Regards
    Rohit Jain
    Illustrator Team

  13. 12 votes

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    4 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →

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    Hi, Thanks for reporting this issue. Unfortunately we are not able to reproduce this issue. Could you please provide a video, test file or steps of the workflow with which you are facing this issue and share with us. Kindly share the above with us in a Zip file at sharewithai@adobe.com . Please mention the title of this issue as the subject of the mail. Thanks & Regards, Ankit Goyal Illustrator Team
  14. Dashed line not working

    I have the latest build of Illustrator 2021 for macOS Big Sur. When I try to apply the dashed line feature to lines or shapes, the effect does not show up. It’s as if I never clicked it. What’s going on here? I’ve never experienced this in past versions of Illustrator. I even tried deleting my preferences. Still nothing. This is so frustrating!

    11 votes

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    11 comments  ·  Strokes  ·  Flag idea as inappropriate…  ·  Admin →

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    Hi,

    Thanks for reporting this issue.
    Unfortunately we are not able to reproduce this issue.
    Could you please provide a video, test file or steps of the workflow with which you are facing this issue and share with us. Kindly share the above with us in a Zip file at sharewithai@adobe.com . Please mention the title of this issue as the subject of the mail.

    Regards,
    Ankit Goyal
    Illustrator Team

  15. Cursor stuck on hand

    The cursor is stuck on the hand tool in all my adobe apps so I cannot use them at all.

    11 votes

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    7 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →

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    We need your help in re-creating this issue at our end. If this issue is reproducible at will, please reach out to sharewithai@adobe.com with your convenient time for remote screen sharing. If this happens intermittently, please do screen recording and send us the same. Any other details that help in re-creating this issue will be helpful (files, workspace, plug-ins, preferences, etc.)

    -Rama
    Illustrator Team

  16. clipping mask Bug/glitch

    Hello.

    I'm using illustrator CC (25.1) and MacOS 11.1.

    When I use clipping mask, sometimes Illustrator shows a duplicate shape of that mask or shows what's inside the clipping mask (that should be hidden). When I scroll through the artboards, the clipping mask start to blink like a glitch effect.

    If you look the at the attached files you can see at the top, a clipping mask with some brown shapes inside. When I scroll down, another rectangle shows up.

    10 votes

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    6 comments  ·  Clipping  ·  Flag idea as inappropriate…  ·  Admin →

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    Hi All,


    Thanks for reporting this issue .We are unable to reproduce the issue at our end and would require help from your side to debug this issue and do an in-depth investigation around the same.


     Please share the following details :

    • Machine\OS details
    • Files with which the issue is reproducible
    • A small recording of  the issue


    Warm regards,

    Illustrator Team

  17. Object selection stays selected after clicking away or to a different object

    For many versions now the issue persist. Happened not only with this machine but with others all MACs running the latest update both on adobe and OS.

    The issue is with the selection tool. so I click on an object generally one that is grouped and then make edits then when I click away a larger bounding box appears as if I am selecting all but I cant pinpoint what it is that has been selected. I move a newly selected object that is not in the group to a different area of the artboard and the selection or bounding…

    10 votes

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    6 comments  ·  Selection  ·  Flag idea as inappropriate…  ·  Admin →

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    Hi,
    Thanks for reporting this issue, Illustrator Team really appreciate this.
    We are unable to reproduce this issue in house. 

    We need your help in getting this issue reproducible.

    1. Kindly provide some video and Test file(Via File→Package) with some steps with which you are facing issue and share with us in a zip file at sharewithai@adobe.com. Please mention the title of this issue as the subject of the mail.
    2. Please Also let us know if you have been using any 3rd Party plugin while facing this problem.


    Since this is not a generic issue that we can reproduce at our end, we might need someone to look into your machine to figure out what is going on here.
    If yes, then please do let me know about your available time so that I can schedule a connect session accordingly.
    Our time zone is IST (+5:30 GMT).We are available…

  18. New text box appearing on clicking in current text box

    When you click in a text box with the type tool, it'll create a new text box unless you click on the actual word you want to modify. Or if you are trying to add something to the end of your text and click like a millimeter off the letter, it'll create a new text box.

    This is super annoying and I'm not quite sure why this function is necessary. It didn't use to be like this until the last update. Please look at this for the next update for those who use a lot of text in Illustrator.

    Thank…

    10 votes

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    9 comments  ·  Type, Fonts, Text  ·  Flag idea as inappropriate…  ·  Admin →

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    Need More Info  ·  Anish Kumar responded

    Hi,

    Apologies for the inconvenience caused to you due to this issue and getting back to you this late.
    We are unable to reproduce this issue in house.

    Can you help the Illustrator team to isolate this issue further so that we can nail this down?
    If yes, then please let me know the following:
    1)Is this Issue still happening on your machine on Latest version 23.0.3 ?
    2)Can you kindly provide Test File via (File→Package)and open Info Panel & provide some video while repeating steps with which you are facing this issue and share with us.
    It will help us to understand your issue more clearly and we can investigate this further.

    Kindly share the requested information at ShareWithAI@adobe.com in a Zip file.
    Please mention the title of this issue as the subject of the mail.

  19. Scaling only appearance (without objects) doesn't work

    I want to scale appearance of my art only, without changing scale of art itself. The way I'm trying to do it — is to use Scale tool's dialogue with 'Transform objects' unchecked and 'Scale strokes and effects' checked.
    AI does nothing.
    Strangely, but if I cut and paste this art into new document, AI don't allow to uncheck 'Transform objects' anymore.
    I can work around this, scaling art with effects down, and then enlarge only art, without effects, up to desired size, but this is not very nice way to do it.
    Photoshop does scaling of effects all right.

    10 votes

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    3 comments  ·  Effects, Appearance, Graphic Styles  ·  Flag idea as inappropriate…  ·  Admin →

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    Hi,

    Apologies for the inconvenience caused to you due to this issue.
    Unfortunately we are not able to reproduce this issue. Could you kindly provide the following information to help us nail this down.

    Please share the document in which this issue is seen by you.


    1) Kindly share a video recording for the issue 

    2)Please share your system details - OS, GPU etc.

    3)Please upgrade to the latest Illustrator available on Creative Cloud , and check if issue is still happening at your end.



    Regards,
    Aishwarya 'G' Gadodia
    Illustrator Team

  20. Working really slow

    I am working on AMD Threadripper 1950x with 16cores and 32gb DDR4 ram...
    Illustrator still working really slow and laggy.
    When I make a multiple select some objects and deselecting, its stuck on that process. Sometimes, filling all objects with single colors after deselecting. really terrible... Even I close GPU accelerator it doesn't help

    9 votes

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    2 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →

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    Need More Info  ·  Anish Kumar responded

    Hi,
    Sorry to hear that you are facing this issue. We are not able to reproduce this issue at our end and need your help.
    1. Is it happening in all files or only complex files? Would it be possible for you to share the file in which you are facing this issue?
    2. Can you please share the video of the problem?
    3. On which version of Illustrator and OS are you working?

    Please share the details on sharewithai@adobe.com

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