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Scott Schiffbauer

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  1. Can't finish previewing. Could not complete the requested operation.

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    464 comments  ·  Illustrator (Desktop) Bugs » Rendering Issues (GPU, CPU)  ·  Admin →
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    Need More Info  ·  Adminaishwarya (Admin, Adobe Illustrator) responded

    Thanks for raising this. We've looked into this issue from our side, but we're unable to reproduce the issue internally so far.

    If you're still seeing it, could you help us with a few details so we can dig in further?

    • Are you still facing the issue? (yes / intermittent / no longer)
    • Machine configuration — OS and version, GPU, and Illustrator version/build
    • Reproduction rate — does it happen every time, or only sometimes?
    • A screen recording of the issue as it happens, if you can capture one
    • The AI file you were working with when the issue occurred (feel free to share a stripped-down/anonymised version if the original is confidential)

    If the issue is 100% reproducible on your machine, we'd be happy to set up a short debug session with you.


    Thanks for your patience and for helping us track this down.


    Warm regards,

    Aishwarya G Gadodia

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    Scott Schiffbauer commented  · 

    Gary, in the excitement of having a shiny new version of Illustrator, I did the very same thing mid-project. You think I would know better by now. Anyways, I reinstalled v22.1 via the Creative Cloud app (Manage -> Other Versions) and I'm back to being operational once again. I was even able to open and edit the files I created with v23. Hope that helps.

    Scott Schiffbauer supported this idea  · 
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    Scott Schiffbauer commented  · 

    I'm in the same boat here. after updating to AI 2019. I uninstalled/reinstalled and still suffering the effects of this bug. I've been issuing crash reports as the incidents arise. Please help.