Skip to content

Alyssa Voegele

My feedback

1 result found

  1. 199 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Thank you all for reporting this issue and providing us your valuable feedback.

    What we have found out so far is that this issue can happen in multiple workflows. For clear tracking, validation and closure. We will closing this thread for given below two scenarios which we believe are fixed now:

    1)Double click any Ai file to launch Illustrator
    2)Placing files in Illustrator via Bridge.

    For two other scenarios that we know of that can cause this, we have created a separate thread :https://illustrator.uservoice.com/forums/601447-illustrator-bugs/suggestions/39220189-ai-displays-the-start-screen-on-opening-the-file-a .If you are encountering the below mentioned issues with latest Version (24.0.1 on Mac and Win), then please vote on newly provided User voice thread and provide Test File via File→Package, Video and steps via dropping email at sharewithai@adobe.com along with this thread link so that we can identify and fix the root cause.

    1. On opening a file in Illustrator the START SCREEN do…

    An error occurred while saving the comment
    Alyssa Voegele commented  · 

    I have a file that consists of vector art with a complicated mask. Anywhere this art is used, the file will not open, but rather flashes and closes itself. The file and preview shows up in my recent files.

    I've tried several ways to open the file (double click in Finder, from the AI app, recent files, drag to icon). I've also tried copying the file to my hard drive (it's stored on Google Drive). I've even tried changing the file type to PDF as a work around.

    I have a machine that I have not updated to Illustrator CC 2019 and is still running 2018 and the file opens up there.

    Alyssa Voegele supported this idea  · 

Feedback and Knowledge Base