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  1. AI displays the START SCREEN on opening the file and the document view do not switches (refreshes) the file content.

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    192 comments  ·  Illustrator (Desktop) Bugs » Launch  ·  Admin →
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    Resolved (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    Thank you all for reporting this issue and providing us your valuable feedback.

    What we have found out so far is that this issue can happen in multiple workflows. For clear tracking, validation and closure. We will closing this thread for given below two scenarios which we believe are fixed now:

    1)Double click any Ai file to launch Illustrator
    2)Placing files in Illustrator via Bridge.

    For two other scenarios that we know of that can cause this, we have created a separate thread :https://illustrator.uservoice.com/forums/601447-illustrator-bugs/suggestions/39220189-ai-displays-the-start-screen-on-opening-the-file-a .If you are encountering the below mentioned issues with latest Version (24.0.1 on Mac and Win), then please vote on newly provided User voice thread and provide Test File via File→Package, Video and steps via dropping email at sharewithai@adobe.com along with this thread link so that we can identify and fix the root cause.

    1. On opening a file in Illustrator the START SCREEN do…

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    Anonymous commented  · 

    I'm officially about to lose my ****. This problem is maddening. Been on with Adobe support 4 times for hours and no one fixed the problem. They deleted all my preferences and made me completely reinstall illustrator. The problem persists.

    Mark this ******** incomplete.

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    Anonymous commented  · 

    @Anish Kumar "Sr. Lead Quality Engineer" please RETRACT your statement as this issue persists.

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    Anonymous commented  · 

    Problem still persists and it's horrible

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    Anonymous commented  · 

    No it definitely has not. Still has this problem and it sucks

    Anonymous supported this idea  · 

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