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Sherm Stevens

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  1. AI displays the START SCREEN on opening the file and the document view do not switches (refreshes) the file content.

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    192 comments  ·  Illustrator (Desktop) Bugs » Launch  ·  Admin →
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    Resolved (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    Thank you all for reporting this issue and providing us your valuable feedback.

    What we have found out so far is that this issue can happen in multiple workflows. For clear tracking, validation and closure. We will closing this thread for given below two scenarios which we believe are fixed now:

    1)Double click any Ai file to launch Illustrator
    2)Placing files in Illustrator via Bridge.

    For two other scenarios that we know of that can cause this, we have created a separate thread :https://illustrator.uservoice.com/forums/601447-illustrator-bugs/suggestions/39220189-ai-displays-the-start-screen-on-opening-the-file-a .If you are encountering the below mentioned issues with latest Version (24.0.1 on Mac and Win), then please vote on newly provided User voice thread and provide Test File via File→Package, Video and steps via dropping email at sharewithai@adobe.com along with this thread link so that we can identify and fix the root cause.

    1. On opening a file in Illustrator the START SCREEN do…

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    Sherm Stevens commented  · 

    Just tested a theory, thinking it's corrupt AI preferences. I quit AI, then pressed Option+Command+Shift (MAC) as AI is starting, resetting AI prefs to factory defaults. Problem has disappeared... for now.

    So it looks like the culprit is a corrupt AI PREFS file. Here's how to fix:
    https://helpx.adobe.com/illustrator/using/setting-preferences.html

    The key is to hover your fingers over the keys / combination, click AI to open (either from CC icon or from shortcut) and PRESS THE KEYS IMMEDIATELY as soon as AI begins to launch. It might take a few tries until you get the timing right.

    Unlike InDesign, AI doesn't give you any indication that it worked other than an empty recent files window.

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    Sherm Stevens commented  · 

    Even using the Window command to select open documents (at the bottom of that menu) doesn't bring any docs in front of the splash/recent files screen. Very annoying, Adobe! STOP FOCUSING ON NEW FEATURES AND FIX THE ONES ALREADY IN THE SOFTWARE!

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    Sherm Stevens commented  · 

    I have the same issue on MacBook Pro 2013 running OS X 10.11.6 El Capitan.

    As a temp fix, I use the "Window > Arrange > Float all in Windows" command to float any open documents, then "Window > Arrange > Consolidate All Windows" to restore. It seems the recent docs/splash screen is staying in front of any open documents when they are opened by double-clicking on the AI file in the Finder.

    I've recently noticed that TABS for each document are missing after performing this.

    This has been a bug for awhile... how freakin' hard can this be to correct? I miss Freehand.

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