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Oli O'Connor

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    78 comments  ·  Illustrator Bugs » GPU Rendering Issues  ·  Flag idea as inappropriate…  ·  Admin →

    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.1
    Please refer to our knowledge base FAQ if you face difficulty in update.
    Or get in touch with us at any of the other support channels –

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

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    Oli O'Connor commented  · 

    Hi Ashutos,

    This has sorted the issue - thank you!

    I'd suggest rather than having this hidden within the General Preferences, the option get situated within the View menu with the other view options. If this is the long term solution to this (that is, to have a preference setting) I can see myself toggling it multiple times per day as I regularly work on print and web artwork side-by-side in different tabs.

    We'd then be able to create a custom shortcut for it.

    Thanks again,


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    Oli O'Connor commented  · 

    Can anyone point me in the direction of how to downgrade to version 22?

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    Oli O'Connor commented  · 

    Something else worth adding to this, as others have stated, is Pixel Preview is unusable, regardless of what hardware you use (certainly in my experience). it has been unusable in my experience since we've been using Retina displays.

    It does however still display artwork at the correct scale in the latest CC2019 release - 1px = 1px on screen.

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    Oli O'Connor commented  · 

    Adobe has just broken Illustrator for web designers. It is now completely unusable.

    I've just read Neeraj Nandkeolyar response to this issue. I think we all know what he is stating. For many, many years, Illustrator has not displayed print related documents to scale - Neeraj, you have just provided some technical background to the problem, which I think many of us will know and understand.

    Illustrator has, however, displayed pixel based artwork to scale at 100%, for many, many years. This has always just worked as as 1px, or 1pt, has always equalled 1px on screen. CS6 essentially introduced pixel doubling.

    If you are a digital designer and use Illustrator, it is crucial that you can view your artwork at 1:1. With this latest release, Adobe has chosen to remove this feature in lieu of introducing True-size view for print related documents.

    As I said at the beginning Adobe, you have just broken Illustrator for anyone that wants to use it for digital design. Now, where's that Sketch license key...

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    Oli O'Connor commented  · 

    Is everyone else experiencing an issue with pixel based artwork now not being displayed to scale? To view it to scale I have to display it at 66.67% (although I imagine this will vary on different hardware).

    True-size view has certainly fixed artwork displayed in mm (I'm based in the UK so don't work in inches), but the issue has just been passed over to pixel based artwork!

    For me, pixels being displayed to scale is more important than print artwork, so if you're not able to make it work for both, please provide a toggle switch in preferences to enable users to either display print related documents OR web related documents to scale.


    Illustrator CC 2019 23.0
    MacBook Pro (15-inch, 2016), 2.6 GHz Intel Core i7, Radeon Pro 450 2048 MB
    Intel HD Graphics 530 1536 MB
    LG 5K monitor
    macOS Mojave 10.14

    Oli O'Connor supported this idea  · 

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