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Ashley

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  1. White flickering screen: Illustrator 2019 gltches out video card in Macs with AMD Radeon R9 M390 2 GB graphics card...

    84 votes

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    69 comments  ·  Illustrator (Desktop) Bugs » Rendering Issues (GPU, CPU)  ·  Admin →
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    Ashley commented  · 

    I am having this problem on 3 Macs in my department, all triggered in Illustrator. The only solution we've come up with so far is restarting but it only works for so long before the flicker happens again. Turning off GPU performance isn't an option since we work on some pretty complex files. Hope this crippling bug gets fixed asap.

    Mac (Retina 5K, 27-inch, Late 2015)
    3.3 GHz Intel Core i5
    24 GB 1867 MHz DDR3
    AMD Radeon R9 M395 2 GB

    Ashley supported this idea  · 

  2. Can't finish previewing. Could not complete the requested operation.

    776 votes

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    465 comments  ·  Illustrator (Desktop) Bugs » Rendering Issues (GPU, CPU)  ·  Admin →
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    Need More Info  ·  Adminaishwarya (Admin, Adobe Illustrator) responded

    Thanks for raising this. We've looked into this issue from our side, but we're unable to reproduce the issue internally so far.

    If you're still seeing it, could you help us with a few details so we can dig in further?

    • Are you still facing the issue? (yes / intermittent / no longer)
    • Machine configuration — OS and version, GPU, and Illustrator version/build
    • Reproduction rate — does it happen every time, or only sometimes?
    • A screen recording of the issue as it happens, if you can capture one
    • The AI file you were working with when the issue occurred (feel free to share a stripped-down/anonymised version if the original is confidential)

    If the issue is 100% reproducible on your machine, we'd be happy to set up a short debug session with you.


    Thanks for your patience and for helping us track this down.


    Warm regards,

    Aishwarya G Gadodia

    Ashley supported this idea  ·