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Mary Machare

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  1. 77 votes

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    Hi,

    Thanks for reporting the issue .
    We have fixed the bug which was orignally reported but it seems some users are still facing the issue.

    We are not able to reproduce this issue in house now ,Kindly provide following info to nail down this issue:

    1)Kindly provide some video , Test file(Via File→Package) & some steps with which you are facing issue and share with us at ShareWithAI@adobe.com .

    2)Please try the below mentioned workaround and let us know if that helps:

    If you do not use custom Adobe PDF presets/joboptions or not heard of it then follow the below steps
    1. Navigate to user presets folder
    Win: appdata\Adobe\Adobe PDF\Settings
    Mac: ~/Library/Application Support/Adobe/Adobe PDF/Settings
    2. Rename the folder to “Settings old” and create a new empty folder “Settings” in the same place
    3. Launch Illustrator and check if you can save the document

    If you use custom…

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    Mary Machare commented  · 

    I just updated and started having the same problem. Lynn G's suggested worked.

    " I went to the Preferences within an open Illustrator file,-- File Handling and Clipboard and unchecked the "Save in Background" and the " Optimize File Open and Save Time" and iT WORKED!! "

    Thank you, Lynn G.

  2. 1 vote

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    Mary Machare shared this idea  · 
  3. 6 votes

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    5 comments  ·  Illustrator (Desktop) Bugs » Performance  ·  Flag idea as inappropriate…  ·  Admin →
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    Mary Machare commented  · 

    Please report the bug here:
    https://www.adobe.com/products/wishform.html

    Hopefully if enough users report it, Adobe will fix it.

    They worked with me sharing screens and saw first hand the way Illustrator crashed when the graphic styles are opened, even if the page is blank.

    Mary Machare shared this idea  · 

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