My way to improve Adobe Illustrator would be to stop the constant crashing of Illustrator files when importing images. And it would be SUPER handy when Illustrator updates for the preference to be set to Autosave so that during one of these crashes I don't lose an hour of my work. I have two iMacs that I use, both less than a year old, and have the crashing when placing photos problem on both. I always use the Autosave feature and this seems to get turned off with every update.
The tour popups are a pain and not at all welcome when I am trying to get artwork out the door.... bit like being interrupted to fill in a survey for Adobe eh? Inconvenient and RUDE!
Thanks for reporting the issue .
We have fixed the bug which was orignally reported but it seems some users are still facing the issue.
We are not able to reproduce this issue in house now ,Kindly provide following info to nail down this issue:
1)Kindly provide some video , Test file(Via File→Package) & some steps with which you are facing issue and share with us at ShareWithAI@adobe.com .
2)Please try the below mentioned workaround and let us know if that helps:
If you do not use custom Adobe PDF presets/joboptions or not heard of it then follow the below steps
1. Navigate to user presets folder
Win: appdata\Adobe\Adobe PDF\Settings
Mac: ~/Library/Application Support/Adobe/Adobe PDF/Settings
2. Rename the folder to “Settings old” and create a new empty folder “Settings” in the same place
3. Launch Illustrator and check if you can save the document
If you use custom Adobe PDF presets then follow below steps
1. Go to Edit > Adobe PDF Presets
2. Check PDF compatibility of PDF presets that are not default
3. Make a note of presets that use PDF compatibility version 1.3
4. Quit Illustrator
5. Navigate to user presets folder
Win: appdata\Adobe\Adobe PDF\Settings
Mac: ~/Library/Application Support/Adobe/Adobe PDF/Settings
6. Move the presets identified in step 3 out of this folder
7. Launch Illustrator and check if you can save the document
3)Please share your preset folder in a Zip File
Win: appdata\Adobe\Adobe PDF\Settings
Mac: ~/Library/Application Support/Adobe/Adobe PDF/Settings
4)Please try the below mentioned workaround and let us know if that helps:
Steps:
i)Launch Illustrator
ii)Open preference by pressing “Cmd+K”
iii)Go to “File Handling & Clipboard”
iv)Uncheck "Optimize file Open and Save Time on Slow Network (Beta) "
v)Click ok
vi)Try to save file and let us know if that helps
If it is still reproducible
i)Open preference by pressing “Cmd+K”
ii)Go to “File Handling & Clipboard”
uncheck “Save in background”
iii)Click ok
iv)Try to save file and let us know if that helps
Kindly share the above with us at ShareWithAI@adobe.com in a Zip file. Please mention the title of this issue as the subject of the mail.
Thanks and Regards
Ankit Goyal
Illustrator Team
Hi,
Thanks for reporting the issue .
We have fixed the bug which was orignally reported but it seems some users are still facing the issue.
We are not able to reproduce this issue in house now ,Kindly provide following info to nail down this issue:
1)Kindly provide some video , Test file(Via File→Package) & some steps with which you are facing issue and share with us at ShareWithAI@adobe.com .
2)Please try the below mentioned workaround and let us know if that helps:
If you do not use custom Adobe PDF presets/joboptions or not heard of it then follow the below steps
1. Navigate to user presets folder
Win: appdata\Adobe\Adobe PDF\Settings
Mac: ~/Library/Application Support/Adobe/Adobe PDF/Settings
2. Rename the folder to “Settings old” and create a new empty folder “Settings” in the same place
3. Launch Illustrator and check if you can save the document
Anonymous
My way to improve Adobe Illustrator would be to stop the constant crashing of Illustrator files when importing images. And it would be SUPER handy when Illustrator updates for the preference to be set to Autosave so that during one of these crashes I don't lose an hour of my work. I have two iMacs that I use, both less than a year old, and have the crashing when placing photos problem on both. I always use the Autosave feature and this seems to get turned off with every update.