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Anonymous

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  1. 46 votes

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    Hello,

    Please accept my sincere apology for the inconvenience the issue has caused. We do test our products thoroughly including running it through multiple beta testers and we really regret that this issue slipped past our quality checks.
    We have a fix and is available in the pre-release build. Please visit https://adobe.ly/1o2SDsg and get the latest build for version 23.0.5 (Build 3). While the build is prerelease this build is still of production quality. Please feel free to use/recommend it for your day to day activity.
    We would appreciate if you can give us the feedback on the correctness of the fix by pressing the Thumbs up button on the UserVoice page.

    Regards,
    Ankit Goyal
    Illustrator Team

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    Anonymous commented  · 

    My way to improve Adobe Illustrator would be to stop the constant crashing of Illustrator files when importing images. And it would be SUPER handy when Illustrator updates for the preference to be set to Autosave so that during one of these crashes I don't lose an hour of my work. I have two iMacs that I use, both less than a year old, and have the crashing when placing photos problem on both. I always use the Autosave feature and this seems to get turned off with every update.

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    Anonymous commented  · 

    The tour popups are a pain and not at all welcome when I am trying to get artwork out the door.... bit like being interrupted to fill in a survey for Adobe eh? Inconvenient and RUDE!

  2. 76 votes

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    Hi,

    Thanks for reporting the issue .
    We have fixed the bug which was orignally reported but it seems some users are still facing the issue.

    We are not able to reproduce this issue in house now ,Kindly provide following info to nail down this issue:

    1)Kindly provide some video , Test file(Via File→Package) & some steps with which you are facing issue and share with us at ShareWithAI@adobe.com .

    2)Please try the below mentioned workaround and let us know if that helps:

    If you do not use custom Adobe PDF presets/joboptions or not heard of it then follow the below steps
    1. Navigate to user presets folder
    Win: appdata\Adobe\Adobe PDF\Settings
    Mac: ~/Library/Application Support/Adobe/Adobe PDF/Settings
    2. Rename the folder to “Settings old” and create a new empty folder “Settings” in the same place
    3. Launch Illustrator and check if you can save the document

    If you use custom…

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  3. 1 vote

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