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  1. Can't finish previewing. Could not complete the requested operation.

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    464 comments  ·  Illustrator (Desktop) Bugs » Rendering Issues (GPU, CPU)  ·  Admin →
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    Need More Info  ·  Adminaishwarya (Admin, Adobe Illustrator) responded

    Thanks for raising this. We've looked into this issue from our side, but we're unable to reproduce the issue internally so far.

    If you're still seeing it, could you help us with a few details so we can dig in further?

    • Are you still facing the issue? (yes / intermittent / no longer)
    • Machine configuration — OS and version, GPU, and Illustrator version/build
    • Reproduction rate — does it happen every time, or only sometimes?
    • A screen recording of the issue as it happens, if you can capture one
    • The AI file you were working with when the issue occurred (feel free to share a stripped-down/anonymised version if the original is confidential)

    If the issue is 100% reproducible on your machine, we'd be happy to set up a short debug session with you.


    Thanks for your patience and for helping us track this down.


    Warm regards,

    Aishwarya G Gadodia

    An error occurred while saving the comment
    Anonymous commented  · 

    hello i have the same problem - i saved my work and closed and the day after i tried to open the al file and - "cant finish previewing " error appeared . its also show me a black areas on my screen.
    i have the version 23.0 - i tried even install 2017 version and nothing help.
    Urgent help please !!!. I have jobs to submit and two important files do not open up to me( the error).
    Please note that there are other work files that open without a problem. - What to do ??????

    An error occurred while saving the comment
    Anonymous commented  · 

    hello i have the same problem - i close my saved my work and closed and the day after i tried to open the al file and - "cant finish previewing " error appeared . its also show me a black areas on my screen.
    i have the version 23.0 - i tried even install 2017 version and nothing help.
    Urgent help please !!!. I have jobs to submit and two important files do not open up to me( the error).
    Please note that there are other work files that open without a problem. - What to do ??????