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Edward Pickart

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    Thank you all for reporting this issue and providing us your valuable feedback.

    What we have found out so far is that this issue can happen in multiple workflows. For clear tracking, validation and closure. We will closing this thread for given below two scenarios which we believe are fixed now:

    1)Double click any Ai file to launch Illustrator
    2)Placing files in Illustrator via Bridge.

    For two other scenarios that we know of that can cause this, we have created a separate thread :https://illustrator.uservoice.com/forums/601447-illustrator-bugs/suggestions/39220189-ai-displays-the-start-screen-on-opening-the-file-a .If you are encountering the below mentioned issues with latest Version (24.0.1 on Mac and Win), then please vote on newly provided User voice thread and provide Test File via File→Package, Video and steps via dropping email at sharewithai@adobe.com along with this thread link so that we can identify and fix the root cause.

    1. On opening a file in Illustrator the START SCREEN do…

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    Edward Pickart commented  · 

    Ashutosh Chaturvedi, thanks for acknowledging the problem and working on it!

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    Edward Pickart commented  · 

    Happens to me about half the time I open an AI file. It's not consistent, though, and hard to predict.

    ADOBE SUPPORT: Look at the messages on this problem - they go back almost a year to CC18.
    Are you going to address it?

    Edward Pickart supported this idea  · 

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