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    16 comments  ·  Illustrator Bugs » Other...  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    Apologies for the inconvenience caused to you due to this issue.
    Unfortunately we are not able to reproduce this issue. Could you kindly provide the following information to help us nail this down.

    1)Kindly use the Adobe Log Collector Tool, by following the steps mentioned in https://helpx.adobe.com/in/creative-cloud/kb/cc-log-collector.html and collect the log files and share with us.

    Kindly share the above with us in a Zip file at sharewithai@adobe.com. Please mention the title of this issue as the subject of the mail.

    Regards,
    Ankit Goyal
    Illustrator Team

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    Anonymous commented  · 

    @kai, This is how I fixed it in Windows...

    1) Uninstall Illustrator from "Add or remove programs" (just type that in the search bar)
    2) Reboot <- critical
    3) Reinstall from Creative Cloud

    Simple, but unnecessarily annoying since I haven't had this happen to any other Adobe app EVERY time it's updated.

    An error occurred while saving the comment
    Anonymous commented  · 

    I get it every time Illustrator is updated.

    Exit Code: 145
    -------------------------------------- Summary --------------------------------------
    - 2 fatal error(s), 0 error(s), 1 warnings(s)

    FATAL: Error (Code = 145) executing in command 'MoveDirectoryCommand' for package: 'AdobeIllustrator23-Core', version:23.0.2.567
    FATAL: Error occurred in install of package (Name: AdobeIllustrator23-Core Version: 23.0.2.567). Error code: '145'
    WARN: Target directory already exists: 'C:\Program Files\Adobe\Adobe Illustrator CC 2019\Support Files\Contents\Windows'
    -------------------------------------------------------------------------------------

    Anonymous supported this idea  · 

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