AdminRama (Software Engineer, Adobe Illustrator)

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  1. 2 votes
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    3 comments  ·  Illustrator Bugs » Drawing Tools  ·  Flag idea as inappropriate…  ·  Admin →
    AdminRama (Software Engineer, Adobe Illustrator) commented  · 

    You can send the file to sharewithai@adobe.com or share through any file sharing service like Creative Cloud Files or Dropbox.

    -Rama

  2. 2 votes
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    2 comments  ·  Illustrator Bugs » Drawing Tools  ·  Flag idea as inappropriate…  ·  Admin →

    Following is the result of investigation:
    This issue happens with blends created when stroke with flat edge is applied to one path then later variable width profile is changed.

    Workaround: Select the blend object, Release the blend, change path’s Variable width profile to Uniform, and then apply desired Variable width profile again, Now try apply Blend.

    AdminRama (Software Engineer, Adobe Illustrator) commented  · 

    Following is the result of investigation:
    This issue happens with blends created when stroke with flat edge is applied to one path then later variable width profile is changed.

    Workaround: Select the blend object, Release the blend, change path's Variable width profile to Uniform, and then apply desired Variable width profile again, Now try apply Blend.

    -Rama
    Illustrator Team

  3. 13 votes
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    14 comments  ·  Illustrator Bugs » Other...  ·  Flag idea as inappropriate…  ·  Admin →
    AdminRama (Software Engineer, Adobe Illustrator) commented  · 

    Hi Cathy,

    I sent direct mail to you for screen sharing session, not sure you got the same. Posting it here as well

    As discussed in User Voice, thanks for offering to participate in screen sharing session. Please let me know your convenient time in the below days and time range.

    07:00 AM to 10:00 AM CST - Tuesday - Thursday 27, 28, 29 March 2018

    If anyone else like to help us reproduce this issue, please reply here.

    -Rama
    Illustrator Team

  4. 9 votes
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    31 comments  ·  Illustrator Bugs » Other...  ·  Flag idea as inappropriate…  ·  Admin →

    Please get in touch with us at sharewithai@adobe.com or any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

    AdminRama (Software Engineer, Adobe Illustrator) commented  · 

    Hi Frank,

    Please share crash dump with us. Steps for creating and sharing the crash dump is listed in the below link.

    https://helpx.adobe.com/illustrator/kb/crash-next-steps.html

    -Rama

  5. 1 vote
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    2 comments  ·  Illustrator Bugs » User Interface  ·  Flag idea as inappropriate…  ·  Admin →
    AdminRama (Software Engineer, Adobe Illustrator) commented  · 

    Screenshot shows you have not updated to Illustrator 22.0. Please update to 22.0 to get Puppet Warp tool

  6. 4 votes
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    AdminRama (Software Engineer, Adobe Illustrator) commented  · 

    In Illustrator 2018 you can select multiple artboards, use shift click to select multiple artboards or use shift + drag to select multiple artboards and then press delete key.

    -Rama
    Illustrator Team

  7. 15 votes
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    8 comments  ·  Illustrator Bugs » Effects  ·  Flag idea as inappropriate…  ·  Admin →

    I am happy to share that we have fixed this bug in our latest release – 23.0.6 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

    AdminRama (Software Engineer, Adobe Illustrator) commented  · 

    Hi Simone,

    Please share details and steps to recreate this issue, is this issue happens with specific document or any document? If it is with specific document then share the document to share with ai (at) adobe.com
    - Please remove spaces from share with ai and replace (at) with @

    -Rama
    Illustrator Team

  8. 129 votes
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    245 comments  ·  Illustrator Bugs » User Interface  ·  Flag idea as inappropriate…  ·  Admin →
    AdminRama (Software Engineer, Adobe Illustrator) commented  · 

    Hi Nic,

    Please send your system information to share with ai (at) adobe.com
    - Please remove spaces from share with ai and replace (at) with @

    -Rama
    Illustrator Team

  9. 32 votes
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    38 comments  ·  Illustrator Bugs » Drawing Tools  ·  Flag idea as inappropriate…  ·  Admin →
    AdminRama (Software Engineer, Adobe Illustrator) commented  · 

    Hi Marco,

    Pressure option get enabled only when pressure sensitive stylus and driver is present in the system, please share your stylus and driver details to share with ai (at) adobe.com
    - Please remove spaces from share with ai and replace (at) with @

    -Rama
    Illustrator Team

  10. 6 votes
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    6 comments  ·  Illustrator Bugs » Launch  ·  Flag idea as inappropriate…  ·  Admin →
    AdminRama (Software Engineer, Adobe Illustrator) commented  · 

    Hi Brad,

    Compatibility issues between Illustrator and High Sierra were listed in this page - https://helpx.adobe.com/illustrator/kb/illustrator-and-mac-os-high-sierra.html

    Many issues are addressed in latest Illustrator release

    If you have not migrated to 10.12 yet, please share system information to share with ai (at) adobe.com - Please remove spaces from share with ai and replace (at) with @

  11. 2 votes
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    AdminRama (Software Engineer, Adobe Illustrator) commented  · 

    Hi Dennis,

    Do you have multi-monitor stacked up and down, can you try changing the monitor configuration side by side, or keep only one monitor and see if the problem appears.

    -Rama
    Illustrator Team

  12. 1 vote
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    4 comments  ·  Illustrator Bugs » Other...  ·  Flag idea as inappropriate…  ·  Admin →
    AdminRama (Software Engineer, Adobe Illustrator) commented  · 

    Hi Rene,

    All profiles are shown on selecting "More Options" button in the lower left corner of Edit > Color Settings dialog.

    -Rama
    Illustrator Team

  13. 1 vote
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    1 comment  ·  Illustrator Bugs » Print  ·  Flag idea as inappropriate…  ·  Admin →
    AdminRama (Software Engineer, Adobe Illustrator) commented  · 

    Hi Bruno,

    Please print with enabling "Print as Bitmap" option in Advanced tab of print dialog.

    -Rama
    Illustrator Team

  14. 5 votes
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    2 comments  ·  Illustrator Bugs » Document and Artboards  ·  Flag idea as inappropriate…  ·  Admin →

    I am closing the ticket due to lack of response.
    Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    AdminRama (Software Engineer, Adobe Illustrator) commented  · 

    We heard from some users that certain anti-virus programs blocks html content. Please check if disabling anti-virus let you create new document.

    Here is the link to forum discussion on similar issue - https://forums.adobe.com/thread/2267037

    -Rama
    Illustrator Team

  15. 6 votes
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    I am closing the ticket due to lack of response.
    Please get in touch with us at sharewithai@adobe.com or any of the other support channels.
    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
    This link will help you gather information before you call up support: https://helpx.adobe.com/illustrator/kb/crash-next-steps.html

    AdminRama (Software Engineer, Adobe Illustrator) commented  · 

    Please share crash dump for analysis. Following article explains how to access the crash dump

    https://helpx.adobe.com/illustrator/kb/crash-next-steps.html

    -Rama
    Illustrator Team

  16. 84 votes
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    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.
    Please refer to our knowledge base FAQhttps://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

    AdminRama (Software Engineer, Adobe Illustrator) commented  · 

    Hi C,

    Do you see this issue in Outline mode? Please post system info from Illustrator Help menu > System Info and if possible post a screen recoding

    -Rama
    Illustrator Team

  17. 11 votes
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    17 comments  ·  Illustrator Bugs » Type  ·  Flag idea as inappropriate…  ·  Admin →

    This issue is fixed by Intel in their latest driver update (15.46.02.4729 – released on 11 JUL 2017 ) available at – https://downloadcenter.intel.com/download/26941/Graphics-Intel-Graphics-Driver-for-Windows-15-46-?product=88358

    This update cannot show up driver search, as it might take some time for Microsoft to get it integrated in their Surface Pro driver updates. Microsoft prevents installing driver directly from Intel if you try the installer directly, however latest driver from Intel can be installed with steps listed in section “Update video adapter device drivers” > “Intel (Surface Pro devices)” in below link

    https://helpx.adobe.com/illustrator/kb/illustrator-gpu-performance-driver-update.html

    AdminRama (Software Engineer, Adobe Illustrator) commented  · 

    We are investigating this issue. Please share following details with us
    1. System specification (Make, model)
    2. Check if this problem appears when GPU is turned off
    3. System Info from Illustrator Help Menu

    -Rama
    Illustrator Team

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