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AdminRama (Mgr, Software Quality Engineering, Adobe Illustrator)

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16 results found

  1. Simplified Variable Width Strokes

    0 votes

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    2 comments  ·  Illustrator Feature Feedback  ·  Admin →
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    AdminRama (Mgr, Software Quality Engineering, Adobe Illustrator) commented  · 

    Egor, this feature will be enabled soon, we will post an update.

  2. Isolate Selected Groups Does Not Work in CC 2019

    4 votes

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    8 comments  ·  Illustrator (Desktop) Bugs » Tools  ·  Admin →
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    AdminRama (Mgr, Software Quality Engineering, Adobe Illustrator) commented  · 

    You can send the file to sharewithai@adobe.com or share through any file sharing service like Creative Cloud Files or Dropbox.

    -Rama

  3. blend line "profile" interpolation not working

    1 vote

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    2 comments  ·  Illustrator (Desktop) Bugs » Tools  ·  Admin →
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    Under Review  ·  AdminRama (Mgr, Software Quality Engineering, Adobe Illustrator) responded

    Following is the result of investigation:
    This issue happens with blends created when stroke with flat edge is applied to one path then later variable width profile is changed.

    Workaround: Select the blend object, Release the blend, change path’s Variable width profile to Uniform, and then apply desired Variable width profile again, Now try apply Blend.

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    AdminRama (Mgr, Software Quality Engineering, Adobe Illustrator) commented  · 

    Following is the result of investigation:
    This issue happens with blends created when stroke with flat edge is applied to one path then later variable width profile is changed.

    Workaround: Select the blend object, Release the blend, change path's Variable width profile to Uniform, and then apply desired Variable width profile again, Now try apply Blend.

    -Rama
    Illustrator Team

  4. eyedropper tool

    19 votes

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    21 comments  ·  Illustrator (Desktop) Bugs » Other...  ·  Admin →
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    AdminRama (Mgr, Software Quality Engineering, Adobe Illustrator) commented  · 

    Hi Cathy,

    I sent direct mail to you for screen sharing session, not sure you got the same. Posting it here as well

    As discussed in User Voice, thanks for offering to participate in screen sharing session. Please let me know your convenient time in the below days and time range.

    07:00 AM to 10:00 AM CST - Tuesday - Thursday 27, 28, 29 March 2018

    If anyone else like to help us reproduce this issue, please reply here.

    -Rama
    Illustrator Team

  5. Illustrator 2018 Crashes

    9 votes

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    31 comments  ·  Illustrator (Desktop) Bugs » Other...  ·  Admin →
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    AdminRama (Mgr, Software Quality Engineering, Adobe Illustrator) commented  · 

    Hi Frank,

    Please share crash dump with us. Steps for creating and sharing the crash dump is listed in the below link.

    https://helpx.adobe.com/illustrator/kb/crash-next-steps.html

    -Rama

  6. Puppet Wrap tool not updated

    1 vote

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    2 comments  ·  Illustrator (Desktop) Bugs » User Interface  ·  Admin →
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    AdminRama (Mgr, Software Quality Engineering, Adobe Illustrator) commented  · 

    Screenshot shows you have not updated to Illustrator 22.0. Please update to 22.0 to get Puppet Warp tool

  7. Artboards in 2018 can no longer be rapidly deleted

    4 votes

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    2 comments  ·  Illustrator (Desktop) Feature Requests » Documents and Artboards  ·  Admin →
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    AdminRama (Mgr, Software Quality Engineering, Adobe Illustrator) commented  · 

    In Illustrator 2018 you can select multiple artboards, use shift click to select multiple artboards or use shift + drag to select multiple artboards and then press delete key.

    -Rama
    Illustrator Team

  8. Stroke with gradient: overprinting attribute not set

    14 votes

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    8 comments  ·  Illustrator (Desktop) Bugs » Effects, Appearance, Graphic Styles  ·  Admin →
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    Completed (Comments Open)  ·  AdminAvinash Singh Kotwal (Principal Product Manager, Adobe Illustrator) responded

    I am happy to share that we have fixed this bug in our latest release – 23.0.6 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

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    AdminRama (Mgr, Software Quality Engineering, Adobe Illustrator) commented  · 

    Hi Simone,

    Please share details and steps to recreate this issue, is this issue happens with specific document or any document? If it is with specific document then share the document to share with ai (at) adobe.com
    - Please remove spaces from share with ai and replace (at) with @

    -Rama
    Illustrator Team

  9. Spacebar not working as quick Pan / Hand tool

    386 votes

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    496 comments  ·  Illustrator (Desktop) Bugs » Tools  ·  Admin →
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    AdminRama (Mgr, Software Quality Engineering, Adobe Illustrator) commented  · 

    Hi Nic,

    Please send your system information to share with ai (at) adobe.com
    - Please remove spaces from share with ai and replace (at) with @

    -Rama
    Illustrator Team

  10. Illustrator CC 2017 crashes computer on macOS 10.13 High Sierra

    6 votes

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    6 comments  ·  Illustrator (Desktop) Bugs » Launch  ·  Admin →
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    AdminRama (Mgr, Software Quality Engineering, Adobe Illustrator) commented  · 

    Hi Brad,

    Compatibility issues between Illustrator and High Sierra were listed in this page - https://helpx.adobe.com/illustrator/kb/illustrator-and-mac-os-high-sierra.html

    Many issues are addressed in latest Illustrator release

    If you have not migrated to 10.12 yet, please share system information to share with ai (at) adobe.com - Please remove spaces from share with ai and replace (at) with @

  11. Drop down menus stop working

    5 votes

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    Request to Contact Support  ·  4 comments  ·  Illustrator (Desktop) Bugs » User Interface  ·  Admin →
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    AdminRama (Mgr, Software Quality Engineering, Adobe Illustrator) commented  · 

    Hi Dennis,

    Do you have multi-monitor stacked up and down, can you try changing the monitor configuration side by side, or keep only one monitor and see if the problem appears.

    -Rama
    Illustrator Team

  12. Improve print quality for non-postscript printers on macOS

    5 votes

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    4 comments  ·  Illustrator (Desktop) Feature Requests » Print  ·  Admin →
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    AdminRama (Mgr, Software Quality Engineering, Adobe Illustrator) commented  · 

    Hi Bruno,

    Please print with enabling "Print as Bitmap" option in Advanced tab of print dialog.

    -Rama
    Illustrator Team

  13. New file

    5 votes

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    2 comments  ·  Illustrator (Desktop) Bugs » Documents and Artboards  ·  Admin →
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    Request to Contact Support  ·  Anish Kumar responded

    I am closing the ticket due to lack of response.
    Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

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    AdminRama (Mgr, Software Quality Engineering, Adobe Illustrator) commented  · 

    We heard from some users that certain anti-virus programs blocks html content. Please check if disabling anti-virus let you create new document.

    Here is the link to forum discussion on similar issue - https://forums.adobe.com/thread/2267037

    -Rama
    Illustrator Team

  14. Illustrator CC 2017 crashes when i copy paste anything from it

    6 votes

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    17 comments  ·  Illustrator (Desktop) Bugs » File Save, Import and Export  ·  Admin →
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    AdminRama (Mgr, Software Quality Engineering, Adobe Illustrator) commented  · 

    Please share crash dump for analysis. Following article explains how to access the crash dump

    https://helpx.adobe.com/illustrator/kb/crash-next-steps.html

    -Rama
    Illustrator Team

  15. Ilustrator needs to have the option to use Animated Zoom in Outline Mode

    94 votes

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    41 comments  ·  Illustrator (Desktop) Feature Requests » Documents and Artboards  ·  Admin →
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    Completed (Comments Open)  ·  Ashutosh Chaturvedi responded

    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.
    Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

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    AdminRama (Mgr, Software Quality Engineering, Adobe Illustrator) commented  · 

    Hi C,

    Do you see this issue in Outline mode? Please post system info from Illustrator Help menu > System Info and if possible post a screen recoding

    -Rama
    Illustrator Team

  16. Surface Pro GPU Issues

    11 votes

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    17 comments  ·  Illustrator (Desktop) Bugs » Rendering Issues (GPU, CPU)  ·  Admin →
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    Completed (Comments Open)  ·  AdminRama (Mgr, Software Quality Engineering, Adobe Illustrator) responded

    This issue is fixed by Intel in their latest driver update (15.46.02.4729 – released on 11 JUL 2017 ) available at – https://downloadcenter.intel.com/download/26941/Graphics-Intel-Graphics-Driver-for-Windows-15-46-?product=88358

    This update cannot show up driver search, as it might take some time for Microsoft to get it integrated in their Surface Pro driver updates. Microsoft prevents installing driver directly from Intel if you try the installer directly, however latest driver from Intel can be installed with steps listed in section “Update video adapter device drivers” > “Intel (Surface Pro devices)” in below link

    https://helpx.adobe.com/illustrator/kb/illustrator-gpu-performance-driver-update.html

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    AdminRama (Mgr, Software Quality Engineering, Adobe Illustrator) commented  · 

    We are investigating this issue. Please share following details with us
    1. System specification (Make, model)
    2. Check if this problem appears when GPU is turned off
    3. System Info from Illustrator Help Menu

    -Rama
    Illustrator Team

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