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AdminRama (Mgr, Software Quality Engineering, Adobe Illustrator)

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  1. 3 votes
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    3 comments  ·  Illustrator (Desktop) Bugs » Drawing Tools  ·  Flag idea as inappropriate…  ·  Admin →
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    You can send the file to sharewithai@adobe.com or share through any file sharing service like Creative Cloud Files or Dropbox.

    -Rama

  2. 2 votes
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    2 comments  ·  Illustrator (Desktop) Bugs » Drawing Tools  ·  Flag idea as inappropriate…  ·  Admin →

    Following is the result of investigation:
    This issue happens with blends created when stroke with flat edge is applied to one path then later variable width profile is changed.

    Workaround: Select the blend object, Release the blend, change path’s Variable width profile to Uniform, and then apply desired Variable width profile again, Now try apply Blend.

    An error occurred while saving the comment

    Following is the result of investigation:
    This issue happens with blends created when stroke with flat edge is applied to one path then later variable width profile is changed.

    Workaround: Select the blend object, Release the blend, change path's Variable width profile to Uniform, and then apply desired Variable width profile again, Now try apply Blend.

    -Rama
    Illustrator Team

  3. 15 votes
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    17 comments  ·  Illustrator (Desktop) Bugs » Other...  ·  Flag idea as inappropriate…  ·  Admin →
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    Hi Cathy,

    I sent direct mail to you for screen sharing session, not sure you got the same. Posting it here as well

    As discussed in User Voice, thanks for offering to participate in screen sharing session. Please let me know your convenient time in the below days and time range.

    07:00 AM to 10:00 AM CST - Tuesday - Thursday 27, 28, 29 March 2018

    If anyone else like to help us reproduce this issue, please reply here.

    -Rama
    Illustrator Team

  4. 9 votes
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    31 comments  ·  Illustrator (Desktop) Bugs » Other...  ·  Flag idea as inappropriate…  ·  Admin →
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    Hi Frank,

    Please share crash dump with us. Steps for creating and sharing the crash dump is listed in the below link.

    https://helpx.adobe.com/illustrator/kb/crash-next-steps.html

    -Rama

  5. 4 votes
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    In Illustrator 2018 you can select multiple artboards, use shift click to select multiple artboards or use shift + drag to select multiple artboards and then press delete key.

    -Rama
    Illustrator Team

  6. 319 votes
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    438 comments  ·  Illustrator (Desktop) Bugs » User Interface  ·  Flag idea as inappropriate…  ·  Admin →
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    Hi Nic,

    Please send your system information to share with ai (at) adobe.com
    - Please remove spaces from share with ai and replace (at) with @

    -Rama
    Illustrator Team

  7. 62 votes
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    72 comments  ·  Illustrator (Desktop) Bugs » Drawing Tools  ·  Flag idea as inappropriate…  ·  Admin →
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    Hi Marco,

    Pressure option get enabled only when pressure sensitive stylus and driver is present in the system, please share your stylus and driver details to share with ai (at) adobe.com
    - Please remove spaces from share with ai and replace (at) with @

    -Rama
    Illustrator Team

  8. 6 votes
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    6 comments  ·  Illustrator (Desktop) Bugs » Launch  ·  Flag idea as inappropriate…  ·  Admin →
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    Hi Brad,

    Compatibility issues between Illustrator and High Sierra were listed in this page - https://helpx.adobe.com/illustrator/kb/illustrator-and-mac-os-high-sierra.html

    Many issues are addressed in latest Illustrator release

    If you have not migrated to 10.12 yet, please share system information to share with ai (at) adobe.com - Please remove spaces from share with ai and replace (at) with @

  9. 4 votes
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    Hi Dennis,

    Do you have multi-monitor stacked up and down, can you try changing the monitor configuration side by side, or keep only one monitor and see if the problem appears.

    -Rama
    Illustrator Team

  10. 2 votes
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    5 comments  ·  Illustrator (Desktop) Bugs » Other...  ·  Flag idea as inappropriate…  ·  Admin →
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    Hi Rene,

    All profiles are shown on selecting "More Options" button in the lower left corner of Edit > Color Settings dialog.

    -Rama
    Illustrator Team

  11. 1 vote
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    1 comment  ·  Illustrator (Desktop) Bugs » Print  ·  Flag idea as inappropriate…  ·  Admin →
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    Hi Bruno,

    Please print with enabling "Print as Bitmap" option in Advanced tab of print dialog.

    -Rama
    Illustrator Team

  12. 5 votes
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    I am closing the ticket due to lack of response.
    Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    An error occurred while saving the comment

    We heard from some users that certain anti-virus programs blocks html content. Please check if disabling anti-virus let you create new document.

    Here is the link to forum discussion on similar issue - https://forums.adobe.com/thread/2267037

    -Rama
    Illustrator Team

  13. 6 votes
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    Please share crash dump for analysis. Following article explains how to access the crash dump

    https://helpx.adobe.com/illustrator/kb/crash-next-steps.html

    -Rama
    Illustrator Team

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