AdminRama
(Mgr, Software Quality Engineering, Adobe Illustrator)
My feedback
18 results found
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0 votes
An error occurred while saving the comment -
4 votes
Please post a test file
-Rama
Illustrator TeamAn error occurred while saving the comment You can send the file to sharewithai@adobe.com or share through any file sharing service like Creative Cloud Files or Dropbox.
-Rama
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1 vote
Following is the result of investigation:
This issue happens with blends created when stroke with flat edge is applied to one path then later variable width profile is changed.Workaround: Select the blend object, Release the blend, change path’s Variable width profile to Uniform, and then apply desired Variable width profile again, Now try apply Blend.
An error occurred while saving the comment Following is the result of investigation:
This issue happens with blends created when stroke with flat edge is applied to one path then later variable width profile is changed.Workaround: Select the blend object, Release the blend, change path's Variable width profile to Uniform, and then apply desired Variable width profile again, Now try apply Blend.
-Rama
Illustrator Team -
21 votesRequest to Contact Support ·AdminRama
(Mgr, Software Quality Engineering, Adobe Illustrator)
responded
Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
An error occurred while saving the comment Hi Cathy,
I sent direct mail to you for screen sharing session, not sure you got the same. Posting it here as well
As discussed in User Voice, thanks for offering to participate in screen sharing session. Please let me know your convenient time in the below days and time range.
07:00 AM to 10:00 AM CST - Tuesday - Thursday 27, 28, 29 March 2018
If anyone else like to help us reproduce this issue, please reply here.
-Rama
Illustrator Team -
9 votes
Please get in touch with us at sharewithai@adobe.com or any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – IllustratorAn error occurred while saving the comment Hi Frank,
Please share crash dump with us. Steps for creating and sharing the crash dump is listed in the below link.
https://helpx.adobe.com/illustrator/kb/crash-next-steps.html
-Rama
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1 vote
Screenshot shows you have not updated to Illustrator 22.0. Please update to 22.0 to get Puppet Warp tool
An error occurred while saving the comment Screenshot shows you have not updated to Illustrator 22.0. Please update to 22.0 to get Puppet Warp tool
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4 votes
An error occurred while saving the comment In Illustrator 2018 you can select multiple artboards, use shift click to select multiple artboards or use shift + drag to select multiple artboards and then press delete key.
-Rama
Illustrator Team -
14 votesCompleted (Comments Open) ·
AdminAvinash Singh Kotwal
(Principal Product Manager, Adobe Illustrator)
responded
I am happy to share that we have fixed this bug in our latest release – 23.0.6 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
An error occurred while saving the comment Hi Simone,
Please share details and steps to recreate this issue, is this issue happens with specific document or any document? If it is with specific document then share the document to share with ai (at) adobe.com
- Please remove spaces from share with ai and replace (at) with @-Rama
Illustrator Team -
399 votes
Hi,
Thanks for the information provided to the Illustrator team.
We are able to reproduce this issue at our end and the engineering team is currently isolating this issue further to get to the root cause.With Best Regards,
Illustrator TeamAn error occurred while saving the comment Hi Nic,
Please send your system information to share with ai (at) adobe.com
- Please remove spaces from share with ai and replace (at) with @-Rama
Illustrator Team -
1 vote
Hi Paul,
You can create single asset from un-groupped layers by holding Opt/Alt key while adding the asset.
This is intended change in behaviour in Illustrator 2018, creating multiple assets in a single add operation was not possible earlier.
Thanks
AnishAn error occurred while saving the comment Hi Paul,
You can create single asset from un-groupped layers by holding Opt/Alt key while adding the asset.
This is intended change in behaviour in Illustrator 2018, creating multiple assets in a single add operation was not possible earlier.
-Rama
Illustrator Team -
6 votes
Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – IllustratorAn error occurred while saving the comment Hi Brad,
Compatibility issues between Illustrator and High Sierra were listed in this page - https://helpx.adobe.com/illustrator/kb/illustrator-and-mac-os-high-sierra.html
Many issues are addressed in latest Illustrator release
If you have not migrated to 10.12 yet, please share system information to share with ai (at) adobe.com - Please remove spaces from share with ai and replace (at) with @
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6 votes
An error occurred while saving the comment Hi Dennis,
Do you have multi-monitor stacked up and down, can you try changing the monitor configuration side by side, or keep only one monitor and see if the problem appears.
-Rama
Illustrator Team -
2 votes
An installed color profile can be accessed and used like this:
Edit > Color Settings: Working Spaces, CMYK: choose the profile you need.
Then go to Edit > Assign Profile and set it.
An error occurred while saving the comment Hi Rene,
All profiles are shown on selecting "More Options" button in the lower left corner of Edit > Color Settings dialog.
-Rama
Illustrator Team -
5 votes
An error occurred while saving the comment Hi Bruno,
Please print with enabling "Print as Bitmap" option in Advanced tab of print dialog.
-Rama
Illustrator Team -
5 votes
I am closing the ticket due to lack of response.
Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.An error occurred while saving the comment We heard from some users that certain anti-virus programs blocks html content. Please check if disabling anti-virus let you create new document.
Here is the link to forum discussion on similar issue - https://forums.adobe.com/thread/2267037
-Rama
Illustrator Team -
6 votes
I am closing the ticket due to lack of response.
Please get in touch with us at sharewithai@adobe.com or any of the other support channels.
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
This link will help you gather information before you call up support: https://helpx.adobe.com/illustrator/kb/crash-next-steps.htmlAn error occurred while saving the comment Please share crash dump for analysis. Following article explains how to access the crash dump
https://helpx.adobe.com/illustrator/kb/crash-next-steps.html
-Rama
Illustrator Team -
94 votes
We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.
Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.htmlWarm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
Adobe. Make It an Experience.An error occurred while saving the comment Hi C,
Do you see this issue in Outline mode? Please post system info from Illustrator Help menu > System Info and if possible post a screen recoding
-Rama
Illustrator Team -
11 votesCompleted (Comments Open) ·AdminRama
(Mgr, Software Quality Engineering, Adobe Illustrator)
responded
This issue is fixed by Intel in their latest driver update (15.46.02.4729 – released on 11 JUL 2017 ) available at – https://downloadcenter.intel.com/download/26941/Graphics-Intel-Graphics-Driver-for-Windows-15-46-?product=88358
This update cannot show up driver search, as it might take some time for Microsoft to get it integrated in their Surface Pro driver updates. Microsoft prevents installing driver directly from Intel if you try the installer directly, however latest driver from Intel can be installed with steps listed in section “Update video adapter device drivers” > “Intel (Surface Pro devices)” in below link
https://helpx.adobe.com/illustrator/kb/illustrator-gpu-performance-driver-update.html
An error occurred while saving the comment We are investigating this issue. Please share following details with us
1. System specification (Make, model)
2. Check if this problem appears when GPU is turned off
3. System Info from Illustrator Help Menu-Rama
Illustrator Team
Egor, this feature will be enabled soon, we will post an update.