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Cheri Pomeroy

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  1. Illustrator CC 23.0.2 does not open files and cannot start new file. Toolbars and Menus are inaccessable.

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    3 comments  ·  Illustrator (Desktop) Bugs » Launch  ·  Admin →
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    Cheri Pomeroy shared this idea  · 
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    Cheri Pomeroy commented  · 

    I am running CC on Mac OS 10.14.3 and after updating Illus CC to 23.0.2, Illus just won't open my files or start new ones. A document or illustrator screen is hidden and I can see it partially via a strip on the right side and bottom to the underneath layer. However, the progress wheel just turns and turns, and I have no access to toolbar or any way to fix the situation. I cannot use any of the tool bars or top menus.

    I have tried restarting the app, uninstalling and reinstalling twice, restarted computer, etc.

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