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22 votes
Hi ,
Thanks for reporting the issue . Unfortunately we are not able to reproduce this issue. Could you kindly provide the following information to help us nail this down :
1. Machine details which can be found by :
WIN : Go to settings and Click on System and Click on About . In Windows Specifications , machine details can be found .
MAC : Choose Apple menu > About This Mac.2. Version of Illustrator .
3.Kindly rename your Preferences folder placed in below location and share this folder with us .
MAC: /Users//Library/Preferences/Adobe Illustrator Settings//
WIN: C:\Users\\AppData\Roaming\Adobe\Adobe Illustrator Settings\Kindly share the above with us in a Zip file at sharewithai@adobe.com. Please mention the title of this issue as the subject of the mail.
Regards,
Ankit Goyal
Illustrator teamlib
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31 voteslib
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2 votes
Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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8 voteslib
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I am having this problem right now and I've been experiencing it for years. I currently have 8 or so files open and out of nowhere illustrator will stop functioning and just freeze up. When I try to switch tabs, open a panel, menu, anything really, my screen does not budge even if I'm using keyboard shortcuts to tab over. The only thing that snaps illustrator out of it is if I manually change the size of the illustrator window by clicking on a corner and making it larger/smaller. As soon as I do that everything on my screen wakes up and works correctly until I need to view a different tab. Once I start having this issue (and it happens regularly, has been for years) I have to do the window resize trick every time I need to view a different doc. My only other option when in the middle of a huge project with several tabs going at once is to go one by one and save every open file and then quit illustrator and restart my computer. It is painful and depending on my patience level, that's usually when I quit working for the day because having to go through and reopen all my working files and set them back up after restarting my computer sends me into hysterics.