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  1. 22 votes

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    41 comments  ·  Illustrator (Desktop) Bugs » Tools  ·  Flag idea as inappropriate…  ·  Admin →

    Hi ,

    Thanks for reporting the issue . Unfortunately we are not able to reproduce this issue. Could you kindly provide the following information to help us nail this down :

    1. Machine details which can be found by :
    MAC : Choose Apple menu  > About This Mac.

    WIN : Go to settings and Click on System and Click on About . In Windows Specifications , machine details can be found .

    2. Version of Illustrator .

    3.Kindly rename your Preferences folder placed in below location and share this folder with us .
    MAC: /Users//Library/Preferences/Adobe Illustrator Settings//
    WIN: C:\Users\\AppData\Roaming\Adobe\Adobe Illustrator Settings\

    Kindly share the above with us in a Zip file at sharewithai@adobe.com. Please mention the title of this issue as the subject of the mail.

    Regards,
    Ankit Goyal
    Illustrator team

    lib supported this idea  · 
  2. 24 votes

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    I am happy to share that we have fixed this bug in our latest release – 24.3.0 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

    lib supported this idea  · 
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    lib commented  · 

    I am having this problem right now and I've been experiencing it for years. I currently have 8 or so files open and out of nowhere illustrator will stop functioning and just freeze up. When I try to switch tabs, open a panel, menu, anything really, my screen does not budge even if I'm using keyboard shortcuts to tab over. The only thing that snaps illustrator out of it is if I manually change the size of the illustrator window by clicking on a corner and making it larger/smaller. As soon as I do that everything on my screen wakes up and works correctly until I need to view a different tab. Once I start having this issue (and it happens regularly, has been for years) I have to do the window resize trick every time I need to view a different doc. My only other option when in the middle of a huge project with several tabs going at once is to go one by one and save every open file and then quit illustrator and restart my computer. It is painful and depending on my patience level, that's usually when I quit working for the day because having to go through and reopen all my working files and set them back up after restarting my computer sends me into hysterics.

  3. 2 votes

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    1 comment  ·  Illustrator (Desktop) Bugs » Other...  ·  Flag idea as inappropriate…  ·  Admin →
    lib supported this idea  · 
  4. 7 votes

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