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22 votes
Hi ,
Thanks for reporting the issue . Unfortunately we are not able to reproduce this issue. Could you kindly provide the following information to help us nail this down :
1. Machine details which can be found by :
WIN : Go to settings and Click on System and Click on About . In Windows Specifications , machine details can be found .
MAC : Choose Apple menu > About This Mac.2. Version of Illustrator .
3.Kindly rename your Preferences folder placed in below location and share this folder with us .
MAC: /Users//Library/Preferences/Adobe Illustrator Settings//
WIN: C:\Users\\AppData\Roaming\Adobe\Adobe Illustrator Settings\Kindly share the above with us in a Zip file at sharewithai@adobe.com. Please mention the title of this issue as the subject of the mail.
Regards,
Ankit Goyal
Illustrator teamlib
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Switching between tabs doesn't update the view
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Bildschirmfoto 2020-12-11 um 11.31.07.png 208 KB -
Bildschirmfoto 2020-12-11 um 11.31.13.png 146 KB -
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1807658_ai-1.jpg 45 KB -
Screen Shot 2020-06-23 at 11.19.26 AM.png 167 KB -
Screenshot 2019-05-31 at 11.27.03.png 1268 KB -
Screenshot 2019-05-31 at 11.26.56.png 1267 KB -
Screenshot 2019-05-31 at 11.27.00.png 1301 KB -
File A Tab.png 425 KB -
File B Tab.png 472 KB -
Screen Shot 2019-04-11 at 2.39.46 PM.png 131 KB -
Illustrator issue.mov 7016 KB
53 voteslib
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8 voteslib
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I am having this problem right now and I've been experiencing it for years. I currently have 8 or so files open and out of nowhere illustrator will stop functioning and just freeze up. When I try to switch tabs, open a panel, menu, anything really, my screen does not budge even if I'm using keyboard shortcuts to tab over. The only thing that snaps illustrator out of it is if I manually change the size of the illustrator window by clicking on a corner and making it larger/smaller. As soon as I do that everything on my screen wakes up and works correctly until I need to view a different tab. Once I start having this issue (and it happens regularly, has been for years) I have to do the window resize trick every time I need to view a different doc. My only other option when in the middle of a huge project with several tabs going at once is to go one by one and save every open file and then quit illustrator and restart my computer. It is painful and depending on my patience level, that's usually when I quit working for the day because having to go through and reopen all my working files and set them back up after restarting my computer sends me into hysterics.