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Ben H

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  1. Artboards with the same number / missing number

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    165 comments  ·  Illustrator (Desktop) Bugs » Documents and Artboards  ·  Admin →
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    Need More Info  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    The team again asks for help with this issue, since there are not specific steps they can try to reproduce it — the nature of the bug is random.


    If you are a Windows user, the next time you spot a missing or a duplicated number in Artboards panel, please follow these instructions below.


    1. Open Task Manager

    2. In Details tab, locate 'Illustrator.exe'

    3. Right click it and choose 'Create dump file'

    4. Wait until the dumping process is complete and click 'Open file location' button

    5. Find 'Illustrator.dmp' (sorting files by date helps) and compress it with any archiving utility

    6. Upload the archive to a file hosting service of your choice and sent the link for download to sharewithai@adobe.com. Please use the subject 'Artboards numbering bug dump'


    This will help provide necessary clues to locate the source of the problem. If you are a Mac user —…

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    Ben H commented  · 

    Also note, restarting Illustrator seems to have resolved the issue.

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    Ben H commented  · 

    In multiple different files, 3rd created artboard is assigned the number 4 instead of 3.

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    Ben H commented  · 

    I duplicated the same artboard 3 times, ending up with 4 artboards, and two of those artboards were assigned the same number (4). So I cannot export one of the artboards as they export to a single file name. I duplicated one of the artboards to get artboard number 5, then deleted one of the artboard number 4s and artboard number 5 became artboard number 4 resulting in the same problem.

    Ben H supported this idea  · 

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