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Marc Swarbrick

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  1. White flickering screen: Illustrator 2019 gltches out video card in Macs with AMD Radeon R9 M390 2 GB graphics card...

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    69 comments  ·  Illustrator (Desktop) Bugs » Rendering Issues (GPU, CPU)  ·  Admin →
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    Marc Swarbrick commented  · 

    Same for us! No problems since Catalina update so far.

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    Marc Swarbrick commented  · 

    I've updated to Catalina, I'll report back if the problem persists.

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    Marc Swarbrick commented  · 

    I've got the same system as everyone else here:

    iMac (Retina 5K, 27-inch, Late 2015)
    4 GHz Intel Core i7
    32 GB 1867 MHz DDR3
    AMD Radeon R9 M390 2 GB

    I am not running or have ever had installed ANY Microsoft products so that definitely isn't the cause.

    One thing I can add is that while the main display freaks out, I also have a 24" LED Cinema Display which appears unaffected even though they are being driven by the same graphics card (image attached).

    I hope this helps shed some light on the situation because I, like everyone here, is fed up to the back teeth of having to restart all the time. Turning off the GPU acceleration simply isn't an option as InDesign and Illustrator become virtually unusable.

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    Marc Swarbrick commented  · 

    I do not have any Microsoft products installed. Happens when using Illustrator or InDesign but there doesn't seem to be any specific trigger.

    Marc Swarbrick supported this idea  · 

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