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Eyedropper is now available in the color picker dialogue to help you select color from your artwork.
Please download the latest version of Illustrator (V29.2 and above) to experience the changes and let us know your feedback.
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Sampling colors outside of the Illustrator is impossible on Windows/PC.
When you drag the eyedropper tool to sample a color (for example from an image in another app or web browser) the eyedropper tool stops functioning correctly once outside of Illustrator. Its "sample" turns into pure black or white.
This has been a problem at least since version 23 (maybe older). Just updated to v 24.0.1 (Illustrator 2020), still persists.
The same feature is working perfectly fine in Photoshop.
OS: Windows 10 v1809 64-bit