Bryant D.
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8 votes
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5 votesBryant D.
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We cannot save any .ai files to our smb shares hosted on a Dell/EMC Isilon system. We have disabled this feature also as it doesn't appear to work at all for us.
This is from macOS systems running 10.14.6 with Illustrator 24.0.3.
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27 votes
An error occurred while saving the comment Bryant D.
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You may find some solutions in this link. https://forum.latenightsw.com/t/apple-script-for-illustrator-2020-javascript-code-was-missing/2167
Bryant D.
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I had the same problem on macOS with Illustrator 24. I found that on macOS, I was able to get the error to go away by renaming (or deleting) the following folders so that all new Preference and Settings files were created. You may want to preserve some files in these folders (like Workspaces or Color swatches).
These are the folders I renamed, adding -old to the end of the folder. Next time Illustrator launches, a new one gets created:
~/Library/Preferences/Adobe Illustrator 24 Settings
~/Library/Application Support/Adobe/Adobe Illustrator 24
After that Illustrator launches up just fine for me. There's likely a file or more that is somehow corrupted in these folders. I didn't take the time to determine the exact file, just renamed and reclaimed anything I still needed from the previous folder and put it in the respective location in the new folder.