Helen Hartley

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  1. 12 votes
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    16 comments  ·  Illustrator Bugs » Other...  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    Apologies for the inconvenience caused to you due to this issue.
    Unfortunately we are not able to reproduce this issue. Could you kindly provide the following information to help us nail this down.

    1)Kindly use the Adobe Log Collector Tool, by following the steps mentioned in https://helpx.adobe.com/in/creative-cloud/kb/cc-log-collector.html and collect the log files and share with us.

    Kindly share the above with us in a Zip file at sharewithai@adobe.com. Please mention the title of this issue as the subject of the mail.

    Regards,
    Ankit Goyal
    Illustrator Team

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    Helen Hartley commented  · 

    its a generic problem FIX IT. I am sick and tired of this. I pay good money for this subscription and I expect it to work!!!!!!!! The other programs in CC seem to update OK what the **** is going on. You are happy to take our money but not happy to FIX THE PROBLEM!!!!!

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