How about better customer follow up?

I've had4 on-line tech support "episodes" over MANY, MANY hours, only to have the tech tell me nothing is wrong with Illustrator. I've asked to escalate the case with a follow up call from Senior Support TWICE (See attachments). We agreed on a call back time/day/number and I have not had any follow up from Adobe.

Please get your act together! From what I've been reading on line, people's patience is running thin.

Adobe! Are you listening?