4 results found

1. Illustrator prevents Mac display from sleeping due to inactivity

   When Illustrator is left open for some time, it prevents my MacBook display from turning off and locking. It also prevents the screensaver from coming on. I am 100% sure this is caused by Illustrator because I have done the following experiment twice:

   1. Change the screen saver to come on after 1 minute.
   2. Leave the Mac idle for over 1 minute.
   3. Screen saver does not start.
   4. Close Illustrator application.
   5. Leave the Mac idle again.
   6. Observe that the screen saver starts and the computer locks after 1 minute.

   After restarting Illustrator, the problem goes away for a short time but then starts again. It does not seem to be connected with having an unsaved document open. The last time I tested it, there were no unsaved files.

   Mac OS Sonoma 14.6.1
   Illustrator 2024 version 28.6

   When Illustrator is left open for some time, it prevents my MacBook display from turning off and locking. It also prevents the screensaver from coming on. I am 100% sure this is caused by Illustrator because I have done the following experiment twice:

   1. Change the screen saver to come on after 1 minute.
   2. Leave the Mac idle for over 1 minute.
   3. Screen saver does not start.
   4. Close Illustrator application.
   5. Leave the Mac idle again.
   6. Observe that the screen saver starts and the computer locks after 1 minute.

   After restarting Illustrator, the problem goes away for a short time but then… more

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   11 votes

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   12 comments  ·  Other...  ·  Delete…  ·  Admin →
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   Started (Available in general build)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   The team made some fixes in the latest general release 30.7 to fix the problem with the sleep mode. Can you please give it a spin and comment if it helps?

2. CEPHtmlEngine keeps both macOS and Windows awake

   CEPHtmlEngine erroneously keeps macOS awake by setting PreventUserIdleSystemSleep

   See details below, CEPHtmlEngine is unnecessarily keeping macOS awake using the power management API and asserting PreventUserIdleSystemSleep, on this device it has been asserting and renewing its assertion for 170 hours.

   This presents a massive physical security risk to enterprise customers as it defeats IT controlled sleep/screensaver/walkaway preferences to lock the computer.

   nick@Nicholass-MacBook-Pro ~ % pmset -g assertions
   2025-04-29 17:49:04 -0400
   Assertion status system-wide:
   BackgroundTask 0
   ApplePushServiceTask 0
   UserIsActive 1
   PreventUserIdleDisplaySleep 1
   PreventSystemSleep 0
   ExternalMedia 0
   PreventUserIdleSystemSleep 1
   NetworkClientActive 0
   Listed by owning process:
   pid 515(powerd): [0x00071b6c00019d4e] 00:04:13 PreventUserIdleSystemSleep named: "Powerd - Prevent sleep while display is on"
   
   pid 54064(CEPHtmlEngine): [0x000166200005a544] 170:43:06 NoDisplaySleepAssertion named: "Video Wake Lock"
   
   pid 962(WindowServer): [0x00071c6200099e21] 00:00:00 UserIsActive named: "com.apple.iohideventsystem.queue.tickle serviceID:10005e0bf service:AppleHIDKeyboardEventDriverV2 product:Apple Internal Keyboard / Trackpad eventType:3"
   
   Timeout will fire in 120 secs Action=TimeoutActionRelease
   No kernel assertions.

   CEPHtmlEngine erroneously keeps macOS awake by setting PreventUserIdleSystemSleep

   See details below, CEPHtmlEngine is unnecessarily keeping macOS awake using the power management API and asserting PreventUserIdleSystemSleep, on this device it has been asserting and renewing its assertion for 170 hours.

   This presents a massive physical security risk to enterprise customers as it defeats IT controlled sleep/screensaver/walkaway preferences to lock the computer.

   nick@Nicholass-MacBook-Pro ~ % pmset -g assertions
   2025-04-29 17:49:04 -0400
   Assertion status system-wide:
   BackgroundTask 0
   ApplePushServiceTask 0
   UserIsActive 1
   PreventUserIdleDisplaySleep 1
   PreventSystemSleep 0
   ExternalMedia 0
   PreventUserIdleSystemSleep 1
   NetworkClientActive 0
   Listed by owning process:
   pid 515(powerd): [0x00071b6c00019d4e] 00:04:13 PreventUserIdleSystemSleep named: "Powerd -… more

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   10 votes

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   12 comments  ·  Performance  ·  Delete…  ·  Admin →
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   Started (Available in general build)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   The team made some fixes in the latest general release 30.7 to fix the problem with the sleep mode. Can you please give it a spin and comment if it helps?

3. Wake from sleep issues

   Illustrator, since the update, when waking from sleep, or even just display sleep - has started to resize the main app window to about 2/3 height of the screen and then when transforming objects (any movement or rotation etc) the pasteboard flickers. The pasteboard also changes shade when shifting bewteen tools - again only after waking from sleep.

   It is a brand new Mac Mini, and only affects Illustrator WITHIN the window - i.e. only the pasteboard - no menus or tools etc flicker.

   Edit: I have just noticed I get same behaviour with the window resize and some flickering of the actual image in photoshop too.

   Edit:
   • In Illustrator, the preview and pasteboard change shade when hitting space for hand tool - interestingly ONLY when the mouse cursor is within the pasteboard area. If it is over control or palettes etc then no change in preview.

   • Closing document and reopening seems to sort the issue (no need to relaunch Illustrator)

   Something to do with how CC is communicating with M1 GPU?

   Mac Mini M1 2020, macOS Big Sur 11.4, Illustrator 25.3, Photoshop 22.4.2

   Illustrator, since the update, when waking from sleep, or even just display sleep - has started to resize the main app window to about 2/3 height of the screen and then when transforming objects (any movement or rotation etc) the pasteboard flickers. The pasteboard also changes shade when shifting bewteen tools - again only after waking from sleep.

   It is a brand new Mac Mini, and only affects Illustrator WITHIN the window - i.e. only the pasteboard - no menus or tools etc flicker.

   Edit: I have just noticed I get same behaviour with the window resize and some flickering… more

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   4 votes

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   2 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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   Started (Available in general build)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   The team made some fixes in the latest general release 30.7 to fix the problem with the sleep mode. Can you please give it a spin and comment if it helps?

4. Illustrator is incompatible with Windows 11 sleep mode

   My Windows 11 laptop (Samsung Galaxy Book Pro 360) heats up and excessively drains battery when Illustrator is open and the laptop has been put into sleep mode. My laptop heats up even more while been plugged in and in "sleep mode" with illustrator open. These issues has forced me to use the hibernation mode for example during commuting.

   2 votes

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   0 comments  ·  Performance  ·  Delete…  ·  Admin →
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   Started (Available in general build)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   The team made some fixes in the latest general release 30.7 to fix the problem with the sleep mode. Can you please give it a spin and comment if it helps?