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Illustrator (Desktop) Bugs

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When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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43 results found

  1. Using the newest version of Illustrator won't let me use new files for older illustrator versions (ex: illustrator at school)

    Opening Illustrator files created last night on the newer version on my home computer won't load at school on an older version of Illustrator. The files are completely missing artwork. You can see all the components on the recently opened page, but when you open the file. The artwork doesn't load.

    1 vote

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    0 comments  ·  File Save, Import and Export  ·  Admin →
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    Resolved (Comments Open)  ·  Ashutosh Chaturvedi responded

    Hi Deborah,
    We have bumped up the file format in AI 2020 so any file created in AI 2020 is not compatible in older versions. Please do a save as Illustrator CC version before sharing the file.
    The older release should also be warning users that the file was created in a new version and will have some data loss.

    Best regards,
    Ashutosh

  2. missing id in exported svg

    When I export the attached .ai file to svg, the result does not contain the id of the r14 rectangle.
    Before you say "well just add it in manually", please consider that this is a simplified version and that the real thing would contain dozens, even hundreds of objects.
    Note that I am not using the artboard. The idea is to use this svg to be animated by the GreenSock javascript library.

    1 vote

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    2 comments  ·  File Save, Import and Export  ·  Admin →
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    Resolved (Comments Open)  ·  Dirk Schulze responded

    Thanks a lot Francis for filing the issue. Please feel free to open a new issue if you should experience the issue again or another one.

    Greetings,
    Dirk

  3. "Preview in Browser" resets to Safari

    "Preview in Browser" option in save for web window is resets to Safari everyday(After restart). Several times I tried selecting Google Chrome and set as default in browser menu, but chrome is getting removed from the browser menu automatically after I restart the Illustrator.

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    3 comments  ·  File Save, Import and Export  ·  Admin →
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    Resolved (Comments Open)  ·  Ashutosh Chaturvedi responded

    Please contact Apple support. macOS controls the default browser setting. You can validate the default browser by double clicking any html file on your system.

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Illustrator (Desktop) Bugs

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