AdminAshutosh Chaturvedi (Sr. Quality Engineering Manager, Adobe Illustrator)

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  1. 187 votes
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    175 comments  ·  Illustrator Bugs » Launch  ·  Flag idea as inappropriate…  ·  Admin →

    giovanni, Anonymous, Charles, Quincy and all:

    your issue seems to be unrelated to the issue being discussed on this thread. Please allow us to help you, connect with us on any of the other support channels - https://helpx.adobe.com/support.html

    @David @Matt
    can you start a thread on the pre-release forum. I will ask someone to investigate if your build installation went through fine. Your splash screen should read 23.0.3

  2. 116 votes
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    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 22.1.
    Please refer to our knowledge base FAQhttps://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

    Thank you Chris.

    @Chris and Michael:

    Thank you for the clarification. This particular bug tracked the change made in 22.0 and pertained to export paths like export as / save a copy etc...
    Export for screen always had the behavior you mentioned. To help track the requested change better can you please create a new issue

    This bug was about reverting the behavioral changes made between version 21.1 and 22.0. In our understanding behavior for all cases is now same as Illustrator 21.1.0 for Export As, Export for Screens and Save A Copy dialog.
    If you are aware of any differences between 21.1 and the current version (starting 22.1) please get in touch with us using support options: https://helpx.adobe.com/support.html

    Please comment on the thread if the fix is holding for you.

  3. 16 votes
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    11 comments  ·  Illustrator Bugs » Other...  ·  Flag idea as inappropriate…  ·  Admin →

    Adobe internal ID: AI-4220368

  4. 586 votes
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    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.2
    NOTE:
    1. You will have to reset your toolbar once if it is already disturbed. refer to this knowledge base to see how you can reset – https://illustrator.uservoice.com/knowledgebase/articles/1900963
    2. What we have fixed is the tool bar is no longer editable as long as it is not in the toolbar edit mode

    Please refer to our knowledge base FAQhttps://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

    @Derrick Riley - Thanks for the suggestion. I have edited my post to add a link on how to reset
    https://illustrator.uservoice.com/knowledgebase/articles/1900963

    As I mentioned earlier, the new update will not change the toolbar if it is already disturbed.

    1. You will have to reset your toolbar once if it is already disturbed.
    2. What we have fixed is the tool bar is no longer editable as long as it is not in the toolbar edit mode

    for feedback on Photoshop please visit: https://feedback.photoshop.com/photoshop_family

  5. 100 votes
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    62 comments  ·  Illustrator Bugs » User Interface  ·  Flag idea as inappropriate…  ·  Admin →

    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.2
    Please refer to our knowledge base FAQhttps://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

    @Anonymous : Please check if you are on version 23.0.2. Please visit https://adobe.ly/1o2SDsg and get the latest build for version 23.0.2 if you are not on it

  6. 79 votes
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    We have this issue fixed, please refer to steps below to solve the issue

    XD defaulting to AI on Windows
    -——————————————————————

    • Please update to latest version of XD (13.1.32) to resolve the issue. Thank you XD engineering team for solving this issue.

    PS defaulting to AI on MAC
    -——————————————————————

    • Please update to latest version of Illustrator (23.0.1) to solve this issue.

    If the issue is still not solved at your end. Please get in touch with us at any of the other support channels - https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Before you do that are you manually able to change file association of .ai file to another application say Notepad.exe ? There is another issue with file association going around. Please check this link: https://www.howtogeek.com/fyi/microsoft-broke-windows-10s-file-associations-with-a-botched-update/

    The resolution I posted is a feature of Windows operating system. Please contact support if you need help in getting the file association corrected.

  7. 589 votes
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    393 comments  ·  Illustrator Bugs » Performance  ·  Flag idea as inappropriate…  ·  Admin →

    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.1
    Please refer to our knowledge base FAQhttps://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

    @Juan @Anonymous : Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels - https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here. This post is about a specefic case that impacted few users where they saw a message leading to crash.

    @Tim: please report the InDesign issue on indesign.uservoice.com

    @Dan
    I am sorry to hear that. May be you can convince your IT administrators to unblock adobeprerelease site it is a secure site managed by Adobe and has all the security measures that you find on all other Adobe servers.
    Another way could be you download it outside your firewall like from home and then take it on an external drive.

    @Cristobal: Since the build I posted is a hot fix you do not have to uninstall or trash preferences. The build shall replace the existing install of 23.0.
    Please let us know if the fix holds for you.

  8. 52 votes
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    73 comments  ·  Illustrator Bugs » GPU Rendering Issues  ·  Flag idea as inappropriate…  ·  Admin →

    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.1
    Please refer to our knowledge base FAQhttps://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

    We are undergoing the process of validating few other fixes along with this issue so it should be few days time before we mark it official. Also the string translation should be available only next week.
    As I mentioned while the build is marked prerelease this build is of production quality. Please feel free to use / recommend it for your day to day activity.
    Please do not hesitate to use the beta build that has many stability fixes as well.

  9. 38 votes
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    45 comments  ·  Illustrator Bugs » Colors and Swatches  ·  Flag idea as inappropriate…  ·  Admin →

    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.1
    Please refer to our knowledge base FAQhttps://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

    @repo2:
    We are currently validating the fixes with few of our customers and hopefully we will release it soon. Meanwhile please feel free to use this build for your regular work. 23.0.1 has guaranteed file format compatibility with version 23.0 so it will not be an issue even when you share files.
    Also our prerelease program is open so feel free to suggest this build to others.

  10. 380 votes
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    278 comments  ·  Illustrator Bugs » GPU Rendering Issues  ·  Flag idea as inappropriate…  ·  Admin →

    Charles please contact Adobe support. We cannot recreate your issue in absence of a file but we feel yo are talking of an issue that needs individual care. This particular thread was about a break in Apple OS 10.13 that was fixed by Apple.
    The fix here is for files that were working well on 10.12 but broke rendering on 10.13.

    @bernardo gomez your issue would be something else other than being discussed on this thread. Please get in touch with our support

    王智永 and khalilsheikh

    This thread is about GPU rendering issues with RGB document. I have created a new post to track it better: https://illustrator.uservoice.com/forums/601447-illustrator-bugs/suggestions/33845587-high-sierra-macos-10-13-gpu-rendering-issues-wit

    I can confirm you Apple is still working with Intel on CMYK issues

    We have figured out the root cause and have been able to reproduce it. 2017 model of Touchbar MACBook has the same Intel Iris driver that is causing issues on High Sierra. The fix is in the driver and we are working with Apple to get this resolved.

    We would need more details to move ahead. We are aware of only a few hardware specific issues that we are tracking with Apple.

  11. 12 votes
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    9 comments  ·  Illustrator Bugs » Launch  ·  Flag idea as inappropriate…  ·  Admin →

    @Mike Your issue is not related to this bug. Please contact support.

  12. 16 votes
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    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 22.1.
    Please refer to our knowledge base FAQhttps://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

    @YD
    the crash stack as submitted to us 7 months ago has been fixed and confirmed by people who submitted it. Your issue most likely is unrelated to it.
    Please get in touch with us at any of the other support channels - https://helpx.adobe.com/support.html . We will need someone to look into your machine to figure out what is going on here.

  13. 12 votes
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    11 comments  ·  Illustrator Bugs » GPU Rendering Issues  ·  Flag idea as inappropriate…  ·  Admin →

    Anonymous:
    Issue being discussed here has been fixed by AMD in their latest driver. Please upgrade.
    If you are not on AMD please log a new request.

    Go to edit color settings change it to something else and see if you still reproduce it. We got your file but in lack of the color profile file we were not able to investigate it

  14. 39 votes
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    79 comments  ·  Illustrator Bugs » Other...  ·  Flag idea as inappropriate…  ·  Admin →

    We have tried to fix the issue in the current release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 22.1.

    Please refer to our knowledge base FAQhttps://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in the update.

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

    PS: We are only referring to the issue that got introduced in CC 2018. As I can see there were few workflows that were existing even in older releases. Please log a separate request for it so that we all can track it better

    1. CC 22.1 is a worldwide release so should be available Australia. Please contact Adobe support if you had version CC 22.0.1 you should be seeing update button on your Adobe creative cloud application
    2. This post was about the "Can't move the objects. The requested transformation would make some objects too large" that got introduced in CC 2018 (22.0). If you still have a file that was working well in CC 2017 but not in CC 2018 please email us on sharewithai@adobe.com

  15. 33 votes
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    52 comments  ·  Illustrator Bugs » GPU Rendering Issues  ·  Flag idea as inappropriate…  ·  Admin →

    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.
    Please refer to our knowledge base FAQhttps://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

    Thank you Daniel for the confirmation. We have also found out that the issue only reproduces when the additional monitor is the primary and once you open another document in the tab or do a new document that openes in the tab the problem goes away.

    Others please comment on the thread so that we have have few more confirmation and update the workaround for benefit for all.

  16. 90 votes
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    37 comments  ·  Illustrator Bugs » User Interface  ·  Flag idea as inappropriate…  ·  Admin →

    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 22.1.
    Please refer to our knowledge base FAQhttps://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

    @Angi - Please go to menu item About Illustrator and see if you see the version as 22.1.
    If not you need to run update again.

    Please visit http://adobe.ly/1Q3rCPI and get the latest build for version 22.1. The link is working now I checked it a few seconds ago.

    This problem was fixed in pre-release version 22.0.2, please do not "update" through Adobe Creative Cloud. We will notify you once we have a public patch available.
    Adobe creative cloud application only updates to the latest release build. So when you clicked on update it overwrote your build. Please use this link to download the build for 22.0.2 http://adobe.ly/1Q3rCPI

  17. 132 votes
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    87 comments  ·  Illustrator Bugs » Document and Artboards  ·  Flag idea as inappropriate…  ·  Admin →

    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 22.1.
    Please refer to our knowledge base FAQhttps://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

    Please visit http://adobe.ly/1Q3rCPI and get the latest build for version 22.1. The link seems to be working

  18. 1 vote
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    3 comments  ·  Illustrator Bugs » GPU Rendering Issues  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,
    Since the issue was logged as Annonymous we cannot engage with you here.
    Please get in touch with us at sharewithai@adobe.com so that we can engage on the issue. We would also like to invite you on to our prerelease program, this is an open program and all Plugin developers get early SDK to be prepared in time for all the releases. Link to join pre-release: https://adobe.ly/1o2SDsg

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

  19. 74 votes
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    24 comments  ·  Illustrator Bugs » GPU Rendering Issues  ·  Flag idea as inappropriate…  ·  Admin →

    Please get the latest NVIDIA drivers from here: http://www.nvidia.com/Download/index.aspx?lang=en-us

    if you have issues please contact NVIDIA support.

  20. 26 votes
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    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 22.1.
    Please refer to our knowledge base FAQhttps://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

    Since we completed the fix for Export location we posted a build. Save a copy has been moved to a different thread just to clear that this is incomplete. Please do not worry about low votes or see this as a deceit. We assure we are on it and hopefully you will have a good news from us soon.

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