Ashutosh Chaturvedi
My feedback
24 results found
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190 votes
Remaining issues are addressed in Beta build 29.2.0.10, Please try and add a comment.
An error occurred while saving the comment An error occurred while saving the comment Ashutosh Chaturvedi
commented
Attaching the file that shows difference and the fix made.
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21 votesCompleted (Comments Open) ·
AdminIllustrator Engineering
(Software Engineer, Adobe Illustrator)
responded
Hi All,
This issue has been fixed.
Please update to the latest AI version 24.0.0. and let us know if you are facing any issues around this workflow.Thanks & Regards,
Illustrator TeamAn error occurred while saving the comment Ashutosh Chaturvedi
commented
Hi Matt,
Sorry, I should have mentioned we have received files only from a couple of users. We are in the process of collecting files at the moment to groom the backlog. At this point of time we do not have a release that we can commit.
Regards,
Ashutosh -
AI displays the START SCREEN on opening the file and the document view do not switches (refreshes) the file content.
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Screen Shot 2019-01-25 at 11.35.51 AM.png 2220 KB -
Illustrator screen shot no file visible.png 3595 KB -
20181231 - Problem - Illustrator Launch Bug.mov 16662 KB -
Screen shot #3.png 282 KB -
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Screen shot #1.png 56 KB -
Screen Shot 2018-12-08 at 2.26.27 PM.png 212 KB -
Screen Shot 2018-11-06 at 4.14.25 PM.png 691 KB -
Screen Shot 2018-10-25 at 2.47.41 PM.png 519 KB -
Screen Shot 2018-07-10 at 8.55.27 AM.png 89 KB -
Screen_Shot_2018-05-22_at_8.49.38_am.png 970 KB -
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03_changed_to_consolidate_window.png 88 KB -
02_changed_arrangement_to_float_window.png 237 KB -
01_cant_see_opened_document.png 1110 KB
200 votesThank you all for reporting this issue and providing us your valuable feedback.
What we have found out so far is that this issue can happen in multiple workflows. For clear tracking, validation and closure. We will closing this thread for given below two scenarios which we believe are fixed now:
1)Double click any Ai file to launch Illustrator
2)Placing files in Illustrator via Bridge.For two other scenarios that we know of that can cause this, we have created a separate thread :https://illustrator.uservoice.com/forums/601447-illustrator-bugs/suggestions/39220189-ai-displays-the-start-screen-on-opening-the-file-a .If you are encountering the below mentioned issues with latest Version (24.0.1 on Mac and Win), then please vote on newly provided User voice thread and provide Test File via File→Package, Video and steps via dropping email at sharewithai@adobe.com along with this thread link so that we can identify and fix the root cause.
1. On opening a file in Illustrator the START SCREEN do…
An error occurred while saving the comment Ashutosh Chaturvedi
commented
giovanni, Anonymous, Charles, Quincy and all:
your issue seems to be unrelated to the issue being discussed on this thread. Please allow us to help you, connect with us on any of the other support channels - https://helpx.adobe.com/support.html
An error occurred while saving the comment Ashutosh Chaturvedi
commented
@David @Matt
can you start a thread on the pre-release forum. I will ask someone to investigate if your build installation went through fine. Your splash screen should read 23.0.3 -
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140 votes
We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 22.1.
Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.htmlWarm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
Adobe. Make It an Experience.An error occurred while saving the comment Ashutosh Chaturvedi
commented
Thank you Chris.
An error occurred while saving the comment Ashutosh Chaturvedi
commented
@Chris and Michael:
Thank you for the clarification. This particular bug tracked the change made in 22.0 and pertained to export paths like export as / save a copy etc...
Export for screen always had the behavior you mentioned. To help track the requested change better can you please create a new issueAn error occurred while saving the comment Ashutosh Chaturvedi
commented
This bug was about reverting the behavioral changes made between version 21.1 and 22.0. In our understanding behavior for all cases is now same as Illustrator 21.1.0 for Export As, Export for Screens and Save A Copy dialog.
If you are aware of any differences between 21.1 and the current version (starting 22.1) please get in touch with us using support options: https://helpx.adobe.com/support.htmlAn error occurred while saving the comment Ashutosh Chaturvedi
commented
Please comment on the thread if the fix is holding for you.
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17 votesCompleted (Comments Open) ·AdminIllustrator Engineering
(Software Engineer, Adobe Illustrator)
responded
Hi All,
Please update Illustrator to version 23.0.3, we have fixed this issue in this version.
Thanks & Regards,
Raghuveer SinghAn error occurred while saving the comment Ashutosh Chaturvedi
commented
Adobe internal ID: AI-4220368
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115 votes
We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.2
Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.htmlWarm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
Adobe. Make It an Experience.An error occurred while saving the comment Ashutosh Chaturvedi
commented
@Anonymous : Please check if you are on version 23.0.2. Please visit https://adobe.ly/1o2SDsg and get the latest build for version 23.0.2 if you are not on it
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80 votes
We have this issue fixed, please refer to steps below to solve the issue
XD defaulting to AI on Windows
-——————————————————————- Please update to latest version of XD (13.1.32) to resolve the issue. Thank you XD engineering team for solving this issue.
PS defaulting to AI on MAC
-——————————————————————- Please update to latest version of Illustrator (23.0.1) to solve this issue.
An error occurred while saving the comment Ashutosh Chaturvedi
commented
If the issue is still not solved at your end. Please get in touch with us at any of the other support channels - https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Before you do that are you manually able to change file association of .ai file to another application say Notepad.exe ? There is another issue with file association going around. Please check this link: https://www.howtogeek.com/fyi/microsoft-broke-windows-10s-file-associations-with-a-botched-update/
An error occurred while saving the comment Ashutosh Chaturvedi
commented
The resolution I posted is a feature of Windows operating system. Please contact support if you need help in getting the file association corrected.
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Can't finish previewing. Could not complete the requested operation.
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Screen Shot 2020-11-15 at 1.54.07 PM.png 70 KB -
AI SS 02.jpg 308 KB -
Screenshot 2018-10-24 at 15.56.35.png 222 KB -
螢幕截圖 2018-10-24 上午11.31.13.png 157 KB -
Screen Shot 2018-10-22 at 2.49.07 PM.png 252 KB -
The_operation.png 68 KB -
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Screenshot 2018-10-18 22.16.41.png 19 KB -
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740 votesAn error occurred while saving the comment Ashutosh Chaturvedi
commented
@Juan @Anonymous : Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels - https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here. This post is about a specefic case that impacted few users where they saw a message leading to crash.
@Tim: please report the InDesign issue on indesign.uservoice.com
An error occurred while saving the comment Ashutosh Chaturvedi
commented
@Dan
I am sorry to hear that. May be you can convince your IT administrators to unblock adobeprerelease site it is a secure site managed by Adobe and has all the security measures that you find on all other Adobe servers.
Another way could be you download it outside your firewall like from home and then take it on an external drive.An error occurred while saving the comment Ashutosh Chaturvedi
commented
@Cristobal: Since the build I posted is a hot fix you do not have to uninstall or trash preferences. The build shall replace the existing install of 23.0.
Please let us know if the fix holds for you. -
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80 votes
I am happy to share that we have fixed this bug in our latest release – 26.3.1 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
An error occurred while saving the comment Ashutosh Chaturvedi
commented
We are undergoing the process of validating few other fixes along with this issue so it should be few days time before we mark it official. Also the string translation should be available only next week.
As I mentioned while the build is marked prerelease this build is of production quality. Please feel free to use / recommend it for your day to day activity.
Please do not hesitate to use the beta build that has many stability fixes as well. -
38 votes
We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.1
Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.htmlWarm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
Adobe. Make It an Experience.An error occurred while saving the comment Ashutosh Chaturvedi
commented
@repo2:
We are currently validating the fixes with few of our customers and hopefully we will release it soon. Meanwhile please feel free to use this build for your regular work. 23.0.1 has guaranteed file format compatibility with version 23.0 so it will not be an issue even when you share files.
Also our prerelease program is open so feel free to suggest this build to others. -
High Sierra (macOS 10.13) GPU rendering issues with RGB document - Intel Graphics
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AI_2018_CC.png 39 KB -
Screen_Shot_2018-02-28_at_7.46.38_PM.png 419 KB -
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Bug_Error.mov 4356 KB -
Captura_de_pantalla_2018-01-16_a_las_10.53.56.png 12 KB -
Captura_de_pantalla_2018-01-16_a_las_10.53.41.png 14 KB -
Screen_Shot_2018-01-10_at_8.32.52_am.png 479 KB -
Screen_Shot_2017-12-30_at_4.50.20_PM.png 1155 KB -
Logo_problem.ai 384 KB -
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Untitled-2.ai 1618 KB -
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system_information.png 282 KB -
Illustrator_information.png 294 KB -
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388 votesthe issue has been resolved by Appple in macOSX 10.13.4
Please upgrade to resolve the issueAn error occurred while saving the comment Ashutosh Chaturvedi
commented
Charles please contact Adobe support. We cannot recreate your issue in absence of a file but we feel yo are talking of an issue that needs individual care. This particular thread was about a break in Apple OS 10.13 that was fixed by Apple.
The fix here is for files that were working well on 10.12 but broke rendering on 10.13.An error occurred while saving the comment Ashutosh Chaturvedi
commented
@bernardo gomez your issue would be something else other than being discussed on this thread. Please get in touch with our support
An error occurred while saving the comment Ashutosh Chaturvedi
commented
王智永 and khalilsheikh
This thread is about GPU rendering issues with RGB document. I have created a new post to track it better: https://illustrator.uservoice.com/forums/601447-illustrator-bugs/suggestions/33845587-high-sierra-macos-10-13-gpu-rendering-issues-wit
I can confirm you Apple is still working with Intel on CMYK issues
An error occurred while saving the comment Ashutosh Chaturvedi
commented
We have figured out the root cause and have been able to reproduce it. 2017 model of Touchbar MACBook has the same Intel Iris driver that is causing issues on High Sierra. The fix is in the driver and we are working with Apple to get this resolved.
An error occurred while saving the comment Ashutosh Chaturvedi
commented
We would need more details to move ahead. We are aware of only a few hardware specific issues that we are tracking with Apple.
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12 votes
Here is some good news. We users who have confirmed that the issue is resolved when you install the latest version of Google File Stream.
Please update to Google Drive File Stream 26.1.37.2022 or laterThank you Martin for validating the fix.
An error occurred while saving the comment Ashutosh Chaturvedi
commented
@Mike Your issue is not related to this bug. Please contact support.
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16 votes
We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 22.1.
Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.htmlWarm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
Adobe. Make It an Experience.An error occurred while saving the comment Ashutosh Chaturvedi
commented
@YD
the crash stack as submitted to us 7 months ago has been fixed and confirmed by people who submitted it. Your issue most likely is unrelated to it.
Please get in touch with us at any of the other support channels - https://helpx.adobe.com/support.html . We will need someone to look into your machine to figure out what is going on here. -
11 votes
This issue is fixed by AMD with driver 17.2.1
An error occurred while saving the comment Ashutosh Chaturvedi
commented
Anonymous:
Issue being discussed here has been fixed by AMD in their latest driver. Please upgrade.
If you are not on AMD please log a new request.An error occurred while saving the comment Ashutosh Chaturvedi
commented
Go to edit color settings change it to something else and see if you still reproduce it. We got your file but in lack of the color profile file we were not able to investigate it
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44 votes
We have tried to fix the issue in the current release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 22.1.
Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in the update.
Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
Adobe. Make It an Experience.PS: We are only referring to the issue that got introduced in CC 2018. As I can see there were few workflows that were existing even in older releases. Please log a separate request for it so that we all can track it better
An error occurred while saving the comment Ashutosh Chaturvedi
commented
1. CC 22.1 is a worldwide release so should be available Australia. Please contact Adobe support if you had version CC 22.0.1 you should be seeing update button on your Adobe creative cloud application
2. This post was about the "Can't move the objects. The requested transformation would make some objects too large" that got introduced in CC 2018 (22.0). If you still have a file that was working well in CC 2017 but not in CC 2018 please email us on sharewithai@adobe.com -
35 votes
We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.
Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.htmlWarm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
Adobe. Make It an Experience.An error occurred while saving the comment Ashutosh Chaturvedi
commented
Thank you Daniel for the confirmation. We have also found out that the issue only reproduces when the additional monitor is the primary and once you open another document in the tab or do a new document that openes in the tab the problem goes away.
Others please comment on the thread so that we have have few more confirmation and update the workaround for benefit for all.
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92 votes
We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 22.1.
Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.htmlWarm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
Adobe. Make It an Experience.An error occurred while saving the comment Ashutosh Chaturvedi
commented
@Angi - Please go to menu item About Illustrator and see if you see the version as 22.1.
If not you need to run update again.An error occurred while saving the comment Ashutosh Chaturvedi
commented
Please visit http://adobe.ly/1Q3rCPI and get the latest build for version 22.1. The link is working now I checked it a few seconds ago.
An error occurred while saving the comment Ashutosh Chaturvedi
commented
This problem was fixed in pre-release version 22.0.2, please do not "update" through Adobe Creative Cloud. We will notify you once we have a public patch available.
Adobe creative cloud application only updates to the latest release build. So when you clicked on update it overwrote your build. Please use this link to download the build for 22.0.2 http://adobe.ly/1Q3rCPI -
147 votes
We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 22.1.
Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.htmlWarm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
Adobe. Make It an Experience.An error occurred while saving the comment Ashutosh Chaturvedi
commented
Please visit http://adobe.ly/1Q3rCPI and get the latest build for version 22.1. The link seems to be working
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1 vote
Hi,
Since the issue was logged as Annonymous we cannot engage with you here.
Please get in touch with us at sharewithai@adobe.com so that we can engage on the issue. We would also like to invite you on to our prerelease program, this is an open program and all Plugin developers get early SDK to be prepared in time for all the releases. Link to join pre-release: https://adobe.ly/1o2SDsgWarm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – IllustratorAn error occurred while saving the comment Ashutosh Chaturvedi
commented
Please also see if you are impacted by this: https://illustrator.uservoice.com/forums/601447/suggestions/20384572
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75 votes
We have a confirmation from nvidia that the issue has now been fixed for both GeForce and Quadro. Please update Nvidia GPU drivers to fix this issue.
Thank you NvidiaAdding download links:
Please get the latest NVIDIA drivers from here: http://www.nvidia.com/Download/index.aspx?lang=en-us
if you have issues please contact NVIDIA support.
An error occurred while saving the comment Ashutosh Chaturvedi
commented
Please get the latest NVIDIA drivers from here: http://www.nvidia.com/Download/index.aspx?lang=en-us
if you have issues please contact NVIDIA support.
here is the gif file demonstrating the difference between pre and post fix. Please notice the change in appearance pre and post the fix. I am switching from outline view to demonstrate that they have the same underlying path. You can download the file i used from my previous comment.