2 results found

1. Can't open file / The account you signed in with doesn't have access to this file

   "Contact the owner for more info"... But I am on the owner of the file!
   People with whom I shared for Edit can also not access.
   I created this file and saved it on the Cloud about 1 year ago. It contains all interfaces for a client's project! It's a huge issue if we cannot recover it!

   Can someone help!
   Much appreciated :-)

   Regards,

   Vh.

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   13 votes

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   17 comments  ·  Cloud, Libraries  ·  Delete…  ·  Admin →
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   Done (Available in Beta)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   Expected to be fixed in the latest 30.5.0.102 Beta build. Please try and test.

2. Frozen Libraries Panel in Illustrator 30.1

   This has happened to me in various CC programs, but Ilustrator is the one most persistent. Basically I have Illustrator open most of the day and am switching between various apps in my workflow. Most commonly, when I return to Illustrator after it has been open for a while the CC library panel will be frozen. I am unable to click on anything in there, and if I resize the panel it distorts the contents. Sometimes the panel is partially frozen and I find out by trying to apply a color swatch, but instead the click opens a graphic asset that is no where near where I selected on the screen.

   The only fix is to quit the program and relaunch it. Occasionally, it happens during the time I am working in the program, but mostly I find it that way after returning to it. This is getting so disruptive that I am finding myself avoiding use of the libraries panel altogether. This says a lot because this is normally one of the most cohesive and convenient parts of my workflow.

   I have read various posts on this, I am familiar with and at times relaunch Creative Cloud. However, none of these actions make a lasting change. I recently updated to a new Mac Studio and I had hoped that this issue was somehow tied to the fusion drive on my old computer. Unfortunately, I am experiencing the same issues on this new system. There is something wrong with CC libraries that has been causing this issue for at least a year and persists with the most recent updates. This needs to be fixed.

   Illustrator 10.1
   Tahoe 26.2
   Apple M4 Max

   This has happened to me in various CC programs, but Ilustrator is the one most persistent. Basically I have Illustrator open most of the day and am switching between various apps in my workflow. Most commonly, when I return to Illustrator after it has been open for a while the CC library panel will be frozen. I am unable to click on anything in there, and if I resize the panel it distorts the contents. Sometimes the panel is partially frozen and I find out by trying to apply a color swatch, but instead the click opens a graphic asset… more

   2 votes

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   0 comments  ·  Cloud, Libraries  ·  Delete…  ·  Admin →
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   Done (Available in Beta)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   Expected to be fixed in the latest 30.8.0.7 Beta build. Please update and check if it now behaves as it should.