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Automactically Crashing Mutiple Times

My Illustrator app (beta v28.7) always automatically crashes after a few minutes when using it. This happened this morning and I don't the reason why. I just opened the file <50MB

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Trần Linh Giang (Jang) shared this idea  ·   ·  Report…  ·  Admin →
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  • AdminEgor Chistyakov (Admin, Adobe Illustrator) commented  ·   ·  Report

    This is both sad and relieving to hear... Without a crash report generated it’d be hard to track it. Perhaps the problem happens at the lower level then.
    If it happens next time, please try to recall the details of your workflow at the moment and try to reproduce it.

  • Trần Linh Giang (Jang) commented  ·   ·  Report

    @Egor I didn't get a crash-reported dialog so I couldn't send the report. It was suddenly turned off the app when I opened other files. It happened this morning but now still stays stable

  • AdminEgor Chistyakov (Admin, Adobe Illustrator) commented  ·   ·  Report

    Did you get a crash reported dialog when it crashed? Did you send it, if yes? Just in case — did you use the same exact email you use at UV, if yes (so that I can ask the team about it)?
    Does it stay stable with other file? or new files?

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