Certain fonts don't load in Illustrator unless i restart the program multiple times.

Sofia pro for example will never load in the first time and on the second start, will only load the base, so i can't get anything more than the italics and bold weights. in addition, just recently on the second start, i get the error that there is no account tied to my startup.

By the third restart, i can load in demi, medium, black, and the rest that I need.