Black screen when opened
On the Mac and updated software and for computer and app, the screen is completely black when opened. its been like this for a week. I have a project that needs to be done. Please fix.
Rebecca Schnack
shared this idea
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You can view you build number in Help > About Illustrator, in the top left corner, below the Illustrator logo. If it’s 30.2.1 — then it means it’s the latest one (and not Beta).
You are on Intel macOS Catalina 10.15.7 — is it correct?What happens when you go File > New (do you see the top menu?) or press Cmd+N? Do you get the New Document dialog?
If no — please try to open Preferences > General and check the 'Use legacy "File New" interface' option — will Cmd+N work then?Downgrading is about opening your Creative Cloud Desktop app and installing a previous version, like described here — https://helpx.adobe.com/download-install/apps/download-install-apps/creative-cloud-apps/install-previous-versions-creative-cloud-apps.html
I don’t say it would work for you, but at least it might allow for you to work while the team fixes the bug.Also, before trying this measure, try to reset preferences first (very often it helps in may cases): https://helpx.adobe.com/illustrator/desktop/get-started/preferences-and-settings/set-app-preferences.html
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I can’t reply by email so hopefully that sticks. I don’t know what build o have. I have an illustrator app. I paid for it. When app is opened there are no tools and no option to open a new document. I don’t know what downgrading is.
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I have to repeat the question, Rebecca :(
Do you mean the Beta build (you reported this in the Beta Bugs section), or the latest general build?
Do you mean the home screen when no documents are opened, or when a documents get opened? Do you see panels and the toolbar? Can you share a screenshot?
Does downgrading help?
The team can’t review anything without the details: the OS, the GPU model and driver version, etc. The more you provide — the more chances the team would be able to replicate this in house and fix it. -
Why am I paying for Adobe when it won’t be fixed!!! This is ridiculous
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Rebecca, do you mean the Beta build (you reported this in the Beta Bugs section), or the general 30.2 build?
Do you mean the home screen when no documents are opened, or when a documents get opened? Do you see panels and the toolbar? Can you share a screenshot?
Does downgrading help?
