10 votesRequest to Contact Support · AdminAnish Kumar (Sr. Lead Quality Engineer, Adobe Illustrator) responded
Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
An error occurred while saving the commentMonica commented
It's July 2020 and every time I open Illustrator 2020 it welcomes me and loses all my preferences. It's really annoying so I will just continue to use 2019.
Felt validated searching Google and finding this thread with so many people experiencing the same thing (since 2018 no less)