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Molly Cichy

← Adobe Illustrator

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  1. preferences reset to default...EVERY time I open Illustrator

    13 votes

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    22 comments  ·  Illustrator (Desktop) Bugs » User Interface  ·  Flag idea as inappropriate…  ·  Admin →
    Need More Info  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    Hi ,

    Thanks for reporting this issue, Illustrator team really appreciate this.
    Unfortunately we are unable to reproduce this issue in house, Kindly help Illustrator Team to nail this issue down further:

    Kindly provide the exact preferences you are using and the data from below mentioned location .

    Mac:- /Users//Library/Preferences/Adobe Illustrator 2X Settings
    Win:-C:\Users\\AppData\Roaming\Adobe\Adobe Illustrator 2X Settings

    Share the above information with us at ShareWithAI@adobe.com in a Zip file. Please mention the title of this issue as the subject of the mail.

    Thanks and Regards
    Ankit Goyal
    Illustrator Team
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    Molly Cichy commented  · 

    July 22, 2020. Same thing happening here. I'm using CC and AI is up to date. I just got a new Macbook Pro running 10.15.6; this wasn't happening on my old computer as of last week (same OS, same up-to-date AI software), for comparison's sake. Hope they find the fix soon.

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