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Don Henderson

← Adobe Illustrator

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  1. preferences reset to default...EVERY time I open Illustrator

    13 votes

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    22 comments  ·  Illustrator (Desktop) Bugs » User Interface  ·  Flag idea as inappropriate…  ·  Admin →
    Need More Info  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    Hi ,

    Thanks for reporting this issue, Illustrator team really appreciate this.
    Unfortunately we are unable to reproduce this issue in house, Kindly help Illustrator Team to nail this issue down further:

    Kindly provide the exact preferences you are using and the data from below mentioned location .

    Mac:- /Users//Library/Preferences/Adobe Illustrator 2X Settings
    Win:-C:\Users\\AppData\Roaming\Adobe\Adobe Illustrator 2X Settings

    Share the above information with us at ShareWithAI@adobe.com in a Zip file. Please mention the title of this issue as the subject of the mail.

    Thanks and Regards
    Ankit Goyal
    Illustrator Team
    An error occurred while saving the comment
    Don Henderson commented  · 

    I'm having the same sort of problem as well. I'm using a iMac running OS Catalina 10.15.6. Every time I open AI, the units revert to points instead of inches. Is there a way to lock this? The rest of the stuff I can deal with, but this drives me crazy. I've been using AI since the 1980s and it has improved steadily over the years, but little things like this shouldn't be an issue.

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