Ezra B
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Please get in touch with us at sharewithai@adobe.com or any of the other support channels – https://helpx.adobe.com/support.html .
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – IllustratorAn error occurred while saving the comment Ezra B supported this idea ·
Since updating my Illustrator to the 2021 version, the current version, and any other versions prior to it that I have reverted to have not been able to open new documents. When I launch the app, it opens the 'Welcome to Illustrator' window like normal, and I can open existing projects fine, but as soon as I go to 'Create New' or 'Templates', it won't open a new document window. The buttons don't seem to respond at all.
I've tried uninstalling Illustrator 2021 and re-installing, to no effect. I've installed the previous 2020 version, with the same bug where I can't open new documents. It's incredibly frustrating.
The only way I can make a 'new' document is to open an existing document, resize the artboard and save as a copy.
THIS IS AN ISSUE ACROSS ILLUSTRATOR, INDESIGN AND PHOTOSHOP 2021.