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4 votesRequest to Contact Support · AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded
Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Thanks & Regards,
Raghuveer SinghKris supported this idea ·
An error occurred while saving the commentKris commented
I have the same problem. When I image trace a .png that has transparency, all the transparency is lost in the final product. If I press "ignore white" I still get a harsh outline and flat colors rather than the soft blurry translucent edges of the original .png