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Julian

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  1. M1 Apple McBook - Crashing

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    77 comments  ·  Illustrator (Desktop) Bugs » Performance  ·  Admin →
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    Completed (Comments Open)  ·  AdminRama (Mgr, Software Development, Adobe Illustrator) responded

    This issue (entire M1 McBook system freezes) is fixed for AI 25.0.1 and 25.1

    This fix takes effect in a day’s time, if you still face this entire system freeze then please follow the steps to update

    1). Backup your preferences and launch Illustrator with fresh preferences
    2). Quit and re-launch Illustrator once again
    3). Use Illustrator in your workflow

    If you see AI crash and entire system is not freezing then please create a new issue.

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    Julian commented  · 

    Hi guys!
    First of all I really like your products and rely on them on a daily basis. Having bought the new Macbook Pro M1 I was excepting some smaller issues with some of your software. For Illustrator there is a main issue which really needs urgent fixing: The software randomly freezes and crashes the whole Mac. Working productively is not possible because of the spikes. It happens with larger files but also with rather small ones just while using the pen tool. This really needs fast troubleshooting guys! Thank you so much and contact me if you need any further information.

    Julian supported this idea  · 

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