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Sandra Guevara

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  1. M1 Apple McBook - Crashing

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    77 comments  ·  Illustrator (Desktop) Bugs » Performance  ·  Admin →
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    Completed (Comments Open)  ·  AdminRama (Mgr, Software Quality Engineering, Adobe Illustrator) responded

    This issue (entire M1 McBook system freezes) is fixed for AI 25.0.1 and 25.1

    This fix takes effect in a day’s time, if you still face this entire system freeze then please follow the steps to update

    1). Backup your preferences and launch Illustrator with fresh preferences
    2). Quit and re-launch Illustrator once again
    3). Use Illustrator in your workflow

    If you see AI crash and entire system is not freezing then please create a new issue.

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    Sandra Guevara commented  · 

    Illustrator crashed several times on MacBook Air M1. I’d like to know if the problem is with the beta version running on M1 MacBook, or if it’s because I only have 8 gig of Ram. Apple assured me that I could run Illustrator on 8 gig, but If it’s crashing because of that I’ll have to exchange.

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    Sandra Guevara commented  · 

    Happens to me too. Illustrator freezes and can’t even Force Quit. Had to force restart the entire computer.

    Sandra Guevara supported this idea  · 

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