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  1. M1 Apple McBook - Crashing

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    77 comments  ·  Illustrator (Desktop) Bugs » Performance  ·  Admin →
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    Completed (Comments Open)  ·  AdminRama (Mgr, Software Quality Engineering, Adobe Illustrator) responded

    This issue (entire M1 McBook system freezes) is fixed for AI 25.0.1 and 25.1

    This fix takes effect in a day’s time, if you still face this entire system freeze then please follow the steps to update

    1). Backup your preferences and launch Illustrator with fresh preferences
    2). Quit and re-launch Illustrator once again
    3). Use Illustrator in your workflow

    If you see AI crash and entire system is not freezing then please create a new issue.

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    Jen commented  · 

    I tried turning off the GPU mode in preferences and that helped a lot. The issue I'm facing now is that the interface between Adobe products and Finder is shaky at best. "com.apple.appkit.xpc.openAndSavePanelService" stops responding frequently when I open, save, and place objects.

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    Jen commented  · 

    Big Sur 11.0.1, Illustrator 25.0.1

    During saving processes, panning around documents, general work flow illustrator will stop responding without crashing. I've also experienced Finder not responding when this happens sometimes.

    Regularly occurs with InDesign as well

    Jen supported this idea  · 

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