Using windows 10. I created the file on v25.0 of illustrator and yesterday updated to v25.01 and the file continued to work fine and my work was saved.
Today I am unable to open that one file from my cloud documents. On the illustrator home page if I click on the file preview nothing happens, whereas with every other document clicking on the preview opens the document. I have tried opening it from my cloud storage webpage but it just opens the home page of the desktop app. It also says there's an error when I try to download the file from there. I've tried starting a new file and then clicking File > Open recent files> and that way I get a message saying: Error opening ""
I've also tried uninstalling v25.01 and the error still occurs.
Jess
Using windows 10. I created the file on v25.0 of illustrator and yesterday updated to v25.01 and the file continued to work fine and my work was saved.
Today I am unable to open that one file from my cloud documents. On the illustrator home page if I click on the file preview nothing happens, whereas with every other document clicking on the preview opens the document. I have tried opening it from my cloud storage webpage but it just opens the home page of the desktop app. It also says there's an error when I try to download the file from there. I've tried starting a new file and then clicking File > Open recent files> and that way I get a message saying: Error opening ""
I've also tried uninstalling v25.01 and the error still occurs.
Please help!