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  1. M1 Apple McBook - Crashing

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    77 comments  ·  Illustrator (Desktop) Bugs » Performance  ·  Admin →
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    Completed (Comments Open)  ·  AdminRama (Mgr, Software Quality Engineering, Adobe Illustrator) responded

    This issue (entire M1 McBook system freezes) is fixed for AI 25.0.1 and 25.1

    This fix takes effect in a day’s time, if you still face this entire system freeze then please follow the steps to update

    1). Backup your preferences and launch Illustrator with fresh preferences
    2). Quit and re-launch Illustrator once again
    3). Use Illustrator in your workflow

    If you see AI crash and entire system is not freezing then please create a new issue.

    An error occurred while saving the comment
    Anonymous commented  · 

    On Dec 16th, Anonymous wrote, "After posting this thread, I have been contacted by Adobe “Illustrator Team” Members and they say that they have reconfigured AI for use of Apple Metal in place of OpenGL. To back up AI prefs, then throw them out. Start Illustrator, quit the app and then restart once again. This appears to have fixed all the crashing, freezes and slow downs. Used it all afternoon without problems."

    I had the same experience and email. I followed the instructions and it worked for me - it's been a month and I've not had any crashes. Try following those steps? Maybe they're not tied to a particular user profile and they will work.

    My fingers are crossed for you all.

    Anonymous supported this idea  · 

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