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Sharifah Husnah Binti Syed Azmin

← Adobe Illustrator

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  1. Cannot create or load documents, the canvas goes black/white/transparent

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    63 comments  ·  Illustrator (Desktop) Bugs » Rendering Issues (GPU, CPU)  ·  Admin →
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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
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    Sharifah Husnah Binti Syed Azmin commented  · 

    Version 10.15.5 MacOS Catalina
    All of my Adobe apps (ie. Illustrator, Photoshop, InDesign) won't open when I try to launch them. They all just open a blank gray page (screenshot attached). The only way I can use the apps is to open a previous file with the .ai, .PSD, etc. file type. How do I resolve this? Is it a bug or virus?

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    Sharifah Husnah Binti Syed Azmin commented  · 

    All of my Adobe apps (ie. Illustrator, Photoshop, InDesign) won't open when I try to launch them. They all just open a blank gray page (screenshot attached). The only way I can use the apps is to open a previous file with the .ai, .PSD, etc. file type. How do I resolve this? Is it a bug or virus?

    Sharifah Husnah Binti Syed Azmin supported this idea  · 

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