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Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
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@Randy Burke - THANK YOU! I was going nuts trying to create a new art brush. I was making it vertical (as I had seen in a tutorial) but for some reason EVERY time I set the direction to run parallel to the line I made, Illustrator made it perpendicular. I finally rotated the object I was using as my brush 90 degrees as you mentioned, and it worked! Now the brush follows the direction I specified when setting it up.